Licensed Branch Customer Service and Sales Rep - Wheatridge

Join the Team

It’s a great time to join AAA The Auto Club Group! COMMITTED TO DRIVING YOUR CAREER FORWARD.

Job Type: Full time

Sign‑On Bonus: $2,500 for new hires. To qualify, applicants must be new to ACG (not applied in the last 180 days). There is a 1‑year payback clause if employment is terminated before completing 12 months. Additional details can be provided by the Recruiting Team at application time.

• Established brand over 100 years
• Branch offices house travel, membership, insurance sales and support employees
• Opportunity to drive new business with competitive products and help retain 14+ million members
• Long‑term career path for Licensed Customer Service Representatives, with potential to grow into other ACG roles (Field Insurance Sales Agent, Travel Agent, Call Center, Automotive Services, Claims, Underwriting, etc.)

• Promote ACG products and services and customer satisfaction
• Serve as the face of the branch, greeting customers and providing peace of mind
• Provide support services to members related to sales and service, including servicing insurance policies, processing applications, renewals, and amendments, and selling travel and membership products
• Generate leads and update members on travel and insurance specials; provide travel information
• Provide cashiering services: accept insurance, travel and membership payments; sell tickets and travel money products; process remittance/depository transfers; balance cash drawer
• Respond to customer inquiries and refer to agent when appropriate
• Provide administrative support to Travel and Insurance Agents during peak periods
• Assist in the basic training of less senior personnel
• Conduct outbound promotional calls for insurance and/or travel products
• Participate in a team environment to promote customer satisfaction and consistent service
• Receive and resolve member/customer complaints; seek assistance from management as needed
• Participate in office events to generate revenue, improve product awareness, and support local community activities
• Perform other duties as assigned

The Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $23.00 with additional incentives and an annual bonus potential based on performance.

• Medical, dental and vision benefits
• 401(k) match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards

• Active State Property & Casualty License or ability to attain within 90 days of start date
• High School Diploma or equivalent
• Experience providing customer‑focused service
• Experience servicing insurance policies and processing applications, renewals and amendments, taking payments
• Experience responding to billing and coverage questions
• Experience promoting sale of insurance products and/or travel and membership products
• Experience with outbound promotional calls for insurance and/or travel
• Proficiency with computer software applications (Word, Excel, etc.) and web‑based operations
• Knowledge of insurance and travel terminology, general insurance and/or travel regulations, underwriting procedures, and sales regulatory and compliance guidelines
• Experience with travel and/or insurance systems (e.g., Focal Point, View Point, ITT, AXIS, PPS, POS, IMS, IPM)
• Strong verbal and written communication skills
• Ability to perform accurate monetary transactions
• Team orientation and ability to work irregular hours, including holidays and weekends, and under pressure in a high‑volume environment

This is an in‑office position. Employees will serve ACG members in person at a branch facility.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job. ACG requires background and drug screening for all applicants.