Customer Service Representative

Company

The Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands:
Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. It has a strong distribution and multi‑brand retail network with a sophisticated boutiques under the name of Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

The Swatch Group (U.S.) is looking for a customer service representative in the After Sales Service Department to handle incoming calls from consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position acts as the first point of contact with customers regarding service and repair orders status.

• Research and respond to customer inquiries in person, phone and e‑mail
• Issue repair estimates and provide customer with repair process related information
• Review and update customer records on computerized database, SAP system
• Maintain parts inventory and its replenishment
• Resolve problems through partnerships with appropriate parties/department heads
• Perform due diligence on customer inquiries through oral and written communication
• Research timepieces and parts in the SAP
• Assure the highest level of customer satisfaction including timely and adequate follow up process

• Customer service approach
• Attention to detail
• Administration skills
• Ability to work under pressure
• Computer skills: SAP; MS Office
• Flexibility

Monday thru Friday 9:30am – 6:00pm, with overtime depending on the need of the business

On‑site

• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave
• Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonus program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

For more information please see https://tra

Metro Way 55, 07094 Secaucus NJ, United States (New Jersey)

The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA