Customer Service Rep

Customer Service Rep.

Secaucus, NJ, US

• Ensures delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquiries.
• Assists in the resolution of all customer service issues that arise, addressing them directly where appropriate or directing them to the appropriate department. Issues may be resolved face to face, by telephone, email, fax or mail.
• Listens to customer requests, referring to directories to answer questions and provide information.
• Suggests and checks alternate spellings, locations, and/or listings to customers lacking details or complete information.
• Uses and understands technology to properly activate emergency procedures and communicate with responsible staff in the event of an emergency (Fire alarm/Code Red, code blue, elevator malfunction, code amber, etc.).
• Keeps records of all actions/inquiries placed, received and reported.
• Schedules out-patient appointments, after hours or as necessary.
• Receives customers inquiries and effectively communicates with patients, staff, visitors and others respecting patient information.
• Trains and/or assists in training of other customer service representatives.
• Updates customer services directory information.
• Performs administrative duties such as typing, faxing, filing, proofreading and preparing correspondence.

• High School Diploma or Equivalent
• Computer Knowledge, Microsoft Office
• Excellent and clear oral and written communication skills
• Bilingual (English and Spanish) preferred
• Must be willing to work a flexible schedule, including nights, weekends and holidays