Customer Service Representative
Listed on 2026-07-24
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Office Administrator/ Coordinator, HelpDesk/Support
Customer Service / Assistant Dispatcher
Competitive Hourly Rate plus overtime compensation
Benefits: PTO, 401K, Healthcare, vision and dental (highly subsidized)
Onsite: M-F, 8:00-4:30 with some overtime required
Our client, a privately-held, well-established company, is seeking a Customer Service Representative / Assistant Dispatcher reporting to the Operations Supervisor. This role supports a busy dispatch and customer service operation, serving as a central communication point for customers, drivers, and internal staff. The position combines customer interaction, scheduling, routing support, and real‑time operational coordination. Success in this role requires strong multitasking ability, calm decision‑making, and consistent communication throughout the day.
Flexibility to cover occasional evening shifts (3:00 PM–11:30 PM) during team PTO is a critical requirement.
Answer customer calls, emails, and service inquiries
Schedule pickups, deliveries, and special service requests
Assist with daily routing and driver communication
Monitor driver progress and respond to delays or route changes
Maintain accurate service logs, customer records, and dispatch reports
Resolve billing questions, service issues, and missed pickups
Communicate service updates to residential, commercial, and municipal contacts
Enter work orders and update dispatch software in real time
Provide administrative support to the dispatch team
Occasionally provide shift coverage for evening dispatcher during PTO (3:00 PM–11:30 PM)
High school diploma or GED (some college preferred)
1–3 years of experience in operations, transportation, or related fields (preferred)
Proficiency with Outlook, Excel, Word
Strong communication and conflict‑resolution skills
Detail‑oriented with strong problem‑solving abilities
Ability to multitask and stay calm under pressure
Bilingual English/Spanish is a plus
Flexibility to work occasional evening shifts (3:00 PM–11:30 PM) when coverage is required
Office setting with frequent interaction with facility and field operations
Fast‑paced, high‑communication role
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