Bilingual Entry-Level Collections​/Data Entry

Bilingual - Entry-Level Collections and Data entry role combines financial customer service with administrative record-keeping. You are primarily responsible for contacting clients regarding overdue accounts while simultaneously processing, verifying, and updating the financial data and call outcomes into company databases.

• Monitor the firm's accounts receivable and identify overdue accounts.
• Making outbound and receiving inbound calls regarding delinquent accounts, negotiating basic payment arrangements, and answering customer inquiries regarding their balances.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Email customers with overdue accounts
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

• Inputting customer payments, updating account information (like changes of address or banking details), and reviewing large datasets to ensure complete accuracy before processing.

• Maintaining highly organized digital and physical files, logging call outcomes into CRM systems, and backing up sensitive financial data.

• Adhering to strict debt collection regulations (such as the FDCPA) and assisting accounting or customer service teams with administrative tasks.

• Education:
  
  A High School diploma or equivalent.
• Skills:
  
  Strong communication and negotiation skills, acute attention to detail, and proficiency with 10-key typing and Microsoft Excel.