Contracts Manager

Luxury Retail Loan Administrator

We are seeking a detail-oriented and customer-focused Loan Administrator to support financing operations for a luxury retail organization. This role is responsible for managing loan documentation, processing customer financing applications, coordinating approvals, maintaining compliance standards, and ensuring a high-end client experience throughout the financing process.

The ideal candidate will have experience in consumer lending, retail financing, banking operations, or luxury goods environments and possess strong organizational and communication skills.

Key Responsibilities

• Process and review customer financing and loan applications for luxury retail purchases
• Verify financial documentation, credit information, and supporting records
• Coordinate with lenders, banks, and internal sales teams to ensure timely approvals and funding
• Maintain accurate loan files and customer records in accordance with compliance standards
• Monitor loan statuses, payment schedules, and funding timelines
• Assist customers with financing questions and provide white-glove customer service
• Ensure all documentation complies with company policies and lending regulations
• Prepare reports related to financing activity, approvals, denials, and outstanding items
• Support month-end reconciliation and audit preparation activities
• Communicate with internal departments including sales, accounting, and operations