HOTEL - Front Desk Clerk Residence Inn Secaucu

HOTEL EXPERIENCE REQUIRED - Front Desk Clerk Full Time - Flexible shifts - Residence Inn Secaucus, NJ

Job Category: Front Office

Requisition Number: FRONT
057306

Posted: January 12, 2026 |
Type: Full‑Time |
Location: Residence Inn, Secaucus, NJ 07094

Rate: $19 USD per hour

Residence Inn Secaucus, 800 Plaza Dr., Secaucus, NJ 07094, USA

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Our culture is based on our five Cornerstones:
Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates in the market and provide a great work environment. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.

• Front Desk Agent experience in a hotel setting – a plus.
• FOSSE PMS experience not mandatory.
• Experience with night audit or willingness to learn.
• Strong communication skills.
• High sense of responsibility.
• Ability to handle cash and machine operations.
• Positive and proactive attitude.

• Enthusiastic:
  Shows intense enthusiasm.
• Dedicated:
  Loyal and reliable.
• Team Player:
  Works well in a group.
• Detail Oriented:
  Completes tasks with thoroughness.
• Self‑Starter:
  Performs without external help.

Motivations: AM shifts, PM shifts, must learn night audit.

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