Inclusion Manager

About the Role

As the Employee Experience & Inclusion Manager you will be integral to driving internal culture at The Real Real. You will design and deliver a seamless, inclusive, and high-energy end-to-end journey for every employee. You won’t just manage programs; you will cultivate an environment where diversity, inclusion, and belonging are woven into our DNA, and where employee engagement is a natural byproduct of a supportive workplace.

You will be responsible for partnering with the People team and cross-functional business teams.

• Identify opportunities to improve employee experience using both qualitative and quantitative data.
• Partner with our Brand and Communications teams to ensure our internal culture and programs align with our external employer brand.
• Develop and execute programs that create a workplace where people feel seen, heard, and valued.
• Owns community across a range of cohort groups to monitor engagement and experience needs, while helping to drive greater understanding and build breakthrough experience programming.

• Audit and optimize every touchpoint of the employee lifecycle: from recruitment to a thoughtful offboarding process.
• Innovate to move beyond perk offerings and create a meaningful framework for cultural programs and activities.

• Own and lead the end-to-end employee onboarding experience that ensures new hires feel a sense of belonging from day one.
• Integrate diversity, inclusion, and belonging principles into all people processes (hiring, performance reviews, and promotions).
• Own Employee Resource Group (ERG) strategy and programming.

• Have an expansive view of all channels to grow internal communities across all platforms (Slack, intranet, internal communication platforms), in partnership with the Comms team.
• Manage internal recognition tools that foster a culture of peer-to-peer appreciation.
• Design engagement strategies that maintain connection across all physical and remote locations.

• 5+ years of experience in Employee Experience, HR, People Ops, or Culture
• Strong interpersonal communication skills, including experience working with executive level
• Passion for Employee Experience programs and high emotional intelligence
• Solution-oriented and focused on continuous improvement with a strategic approach
• Proven track record of building creative and holistic programs that result in measurable change
• Strong budget management skills
• The ability to lead through influence with clear storytelling
• Data-oriented with the ability to use metrics (NPS, turnover, engagement scores) to tell a story and drive change
• Experience with engagement tools (e.g., Culture Amp, Lattice, or Glint)
• Strong project management skills
• High attention to detail, organized, and have a passion for high quality work
• Experience working with a diverse group of employee types across fulfillment centers, corporate offices, virtually and in-person

• Proficient with Google Suite
• Ability to travel 15%

The expected salary range for this role is $-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day.

As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and…