ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting
Listed on 2025-12-01
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IT/Tech
IT Consultant, IT Project Manager, Systems Analyst
Service Now – Enterprise Service Management (ESM) Senior Consultant – Tech Consulting – Open Location
Location:
Anywhere in Country
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Service Now Senior Consultant – Enterprise Service Management (ESM)In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
Theopportunity
You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
Key Responsibilities- Engage with clients and internal teams to ensure successful project delivery. This includes analytical thinking and problem‑solving and may require regular travel to meet clients.
- Interact with business stakeholders to evaluate business models and processes.
- Analyze newly implemented technology solutions to verify they meet business requirements.
- Collaborate with technical teams to design and deliver system architecture solutions.
- Act as a workstream lead across all aspects of Service Now ESM/GBS engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases.
- Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore resources.
- Provide guidance and industry‑leading practice expertise for Service Now ESM/GBS process implementations.
- Analyze a company’s ESM/GBS people, process and technology capabilities; provide leading practice recommendations and contribute to strategic roadmaps.
- Lead client process and design sessions and facilitate requirements workshops.
- Experience with waterfall and agile delivery models, including support for planning, status reporting, budgets and risk logging.
- Create high‑quality deliverables and project artifacts.
- A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar.
- 2‑4 years relevant Service Now project experience.
- Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- At least one of the following Service Now certifications: HR Service Delivery, Customer Service Management, or Field Service Management.
- 3+ years of Big 4 or equivalent consulting experience.
- Excellent soft skills—communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
- Experience leading teams and supervising others.
- Valid driver’s license in the U.S.
- Ability to travel to meet client needs.
- Performance analytics and reporting experience; certifications are a plus.
- Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience; certifications are a plus.
- Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).
We seek proactive, innovative individuals who are eager to contribute to team success and who demonstrate strong analytical skills, effective communication, and a passion for technology’s impact on business.
What we offer you- A comprehensive compensation and benefits package, with base salary range $102,500–$187,900 in the U.S. (varies by location). Additional benefits include…
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