Help Desk​/Technical Support Associate; Temporary in Secaucus, NJ

Position Description

The position will be responsible for the resolution of inbound technical support requests from Wholesale (Corporate) and Retail locations, accurately logging and tracking all requests, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned “trouble” tickets.

This is a temporary position at 24 hours a week for up to 6-months located on site in Secaucus, NJ

• Provides support to end-users including: identifying, researching and resolving technical problems, and responding to support requests made via telephone calls, e-mails, and the Self-Service Portal. Being able to differentiate technical problems from user error
• Installs approved software releases, system upgrades, patches and resolves software related problems
• Maintains, analyzes, troubleshoots, and repairs computer systems, repair or replace components in laptops, desktops, printers, and other peripherals
• Use experience and judgment to plan and accomplish goals. Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner
• Investigate errors and problems; perform root cause analysis in an effort to provide permanent resolutions
• Perform other IS/IT support functions as work flow permits