SAP​/EDI Application Support Specialist

About the Role

We are looking for an experienced Application Support Specialist to ensure the stability, accuracy, and continuous improvement of key enterprise systems supporting retail, warehouse, and supply chain operations.

You will act as the primary functional and technical support point for SAP and its integrated platforms (XStore, CLICK, VMS, EDI, Vertex), ensuring seamless order flow, inventory accuracy, and system reliability across stores, warehouses, and back-office functions. This role requires a highly autonomous professional capable of managing daily support activities independently, conducting root‑cause analysis, and driving long-term corrective actions.

Location
:
Must be located in the New York / New Jersey area. This is a hybrid role with on-site presence required at our distribution facility in Secaucus, NJ.

Hours
: 8:00–17:00 or 9:00–18:00.

• Collect, document, and manage user requirements for system enhancements and improvements.
• Serve as escalation point for complex technical and functional issues requiring deep system knowledge.
• Conduct root-cause analysis of recurring issues and implement long-term corrective actions.
• Provide guidance and how-to support to business users on SAP processes, transactions, and reporting.
• Create and maintain user documentation and process guides.

• Identify and resolve stock discrepancies across SAP, XStore, and CLICK on a daily basis.
• Provide first-line support for SAP errors to business and internal IT users.
• Monitor SAP and integrated system interfaces (XStore, CLICK, RIO, UPS, BI).
• Monitor IDoc processing (XStore, CLICK, EDI) and correct errors as required.
• Troubleshoot issues related to order processing, stock movements, and warehouse/store receiving.
• Resolve failed stock transactions originating from CLICK or PDA uploads into SAP.
• Support pricing and retail operations: manual OBD generation, markdowns, promotional pricing, blocked orders, and E-Com issues.
• Support Finance in resolving unclosed or unpaid invoice issues.

• Create, unlock, and maintain user accounts across SAP, XStore, and FAST.
• Manage user roles, transaction access, and authorization requests based on approvals.

• Set up and maintain label printers across UPS portal, SAP, and Nicelabel servers.
• Maintain master data tables (MARA, SOH recipients) and warehouse configuration mappings.
• Troubleshoot RF devices, workstations, printers, and warehouse hardware systems.

• Monitor warehouse workflows: pick ticketing, picking batches, packing tickets.
• Support inbound and outbound logistics including BOL, DN, ASN, and RA documents.
• Investigate and resolve EAN/UPC mismatches or missing product data.
• Support annual inventory processes across US and Canada, including SAP postings.

• Monitor and troubleshoot EDI transactions (850, 856, 810, 846, 832).
• Investigate and resolve mapping, translation, and communication issues between systems.
• Design, implement, and maintain EDI maps and integration workflows.
• Support vendor compliance reporting and chargeback prevention initiatives.

• Reconcile sales tax discrepancies between XStore and Vertex monthly.
• Upload updated tax files and maintain tax configuration accuracy.
• Investigate and correct tax calculation errors when reported.

• Strong SAP functional knowledge in retail, logistics, and/or order management.
• Hands‑on experience with integrated retail systems (XStore, WMS, EDI platforms).
• Solid analytical and troubleshooting skills, including root‑cause analysis.
• Understanding of supply chain and warehouse operations.
• Able to manage multiple priorities autonomously in a support environment.
• Strong communication skills with both technical teams and business users.
• Proven documentation and process structuring capabilities.
• Must be located in the New York / New Jersey area.

Amaris Consulting promotes equal opportunities. We are committed to bringing together people from diverse backgrounds and creating an inclusive work environment. In this regard, we welcome applications from all qualified individuals, regardless of sex, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.