Analyst, Workforce Management; WFM Scheduling Solutions; Hybrid

Job Description

Salary: $80,/year, plus yearly bonus. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and certifications. Market and organizational factors are also considered. Successful candidates may be eligible for an annual performance bonus.

We are proud to offer benefits and programs that support employees and their families in living healthy, happy lives. The following benefits may be included:

• Day 1 Medical, supplemental health, dental & vision for full‑time employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program
• Blueprint for Wellness
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for education and career advancement opportunities

Are you a recent graduate with a degree in Mathematics, Physics, Computer Science, or a related analytical field? Do you want to apply your complex problem‑solving skills to real‑world business challenges? The Analyst, WFM Scheduling Solutions is a critical, highly analytical role responsible for the stability, maintenance, and optimization of our enterprise scheduling operations. No background in HR systems is required – we will train you on Oracle Cloud HCM and workforce management.

You should have a logical mindset, the technical agility to learn new platforms quickly, and a passion for optimizing systems.

In this role you will help develop and implement strategic scheduling plans for a workforce of over 15,000 employees. You will apply your scientific or computational background to analyze scheduling metrics, troubleshoot complex logic errors, and develop integrations and automations that drive our scheduling solutions forward. This is an exciting opportunity to launch a career at the intersection of enterprise technology, data analytics, and operational efficiency.

• System Analysis & Optimization
  • Master the logic and configuration of Oracle Workforce Scheduling, applying your analytical background to understand shift assignments, availability algorithms, and complex labor rules.
  • Analyze scheduling metrics and large datasets to identify trends, process bottlenecks, and areas for automation or improvement.
  • Act as a technical problem‑solver for complex scheduling issues. Dive into system logic, data models, and configurations to resolve discrepancies in shift generation and eligibility.
  • Proactively identify opportunities to leverage advanced optimization algorithms, system features, or custom scripts to drive operational efficiency.
• Development & Maintenance
  • Participate in end‑to‑end testing for Oracle Quarterly Release Updates, ensuring zero‑day stability.
  • Monitor background processes, data flows, and automated scheduling engines to ensure system accuracy.
  • Support data integrations (via APIs or tools like Power Automate) and build reporting queries (using SQL or similar methods) to bridge system gaps.
• Business Partnership
  • Collaborate with a centralized group of professional schedulers to understand operational needs, pain points, and customer traffic patterns.
  • Translate complex technical concepts into user‑friendly guidance, helping to define and enforce global scheduling standards.
  • Stay abreast of industry trends in algorithmic scheduling and workforce management technologies.
• Key Performance Indicators (KPIs)
  • Rapidly acquire proficiency in Oracle Cloud HCM scheduling architecture and data models within the first six months.
  • Successfully triage and resolve technical scheduling defects, focusing on root‑cause analysis and time to resolve.
  • Contribute to at least two significant workflow enhancements, reporting improvements, or automations annually.
  • Ensure high success rates in Quarterly Release Update testing through…