Principal, AI Solutions & Implementation

As the Principal of AI Solutions and Implementation you will be a hands‑on leader, driving the tangible application of Artificial Intelligence (AI) to transform our Enterprise Operations. We are seeking an individual who can drive projects from ideation all the way through post go‑live. Your primary focus will be on executing a portfolio of AI initiatives that deliver measurable value across all operational functions—from order‑to‑cash to lab operations and customer service.

This role is for a results‑driven doer with a strong track record of delivering successful AI pilots and scaling them into production. Your mission is to establish a world‑class AI capability within our operations.

This role requires a minimum of 25% travel.

This is a hybrid role and the selected candidate must be near‑site to one of Quest Diagnostics hub locations. Preferred locations are Secaucus, NJ or Schaumburg, IL.

Pay Range: $160,000‑$215,000/year + 20% Annual Incentive Plan.

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
  
  Education assistance through MyQuest for Education
• Career advancement opportunities
• ...and so much more!

• Strategic AI Vision & Execution: Contribute to the broader enterprise AI strategy by identifying high‑value opportunities and ensuring that practical, hands‑on pilot projects align with Quest's long‑term operational goals
• End‑to‑End Project Execution: Personally lead the hands‑on delivery of AI projects, from initial concept and prototyping through to full‑scale implementation, monitoring, and optimization
• Hands‑On Development & Implementation: Act as the primary technical and operational driver for AI initiatives. You will partner with functional teams to build proof‑of‑concept models and manage the project lifecycle to ensure successful delivery
• Proven Pilot Delivery: Leverage your hands‑on experience to rapidly develop and validate AI pilots that demonstrate clear ROI and operational benefits before scaling
• On‑Site Deployment & Validation: Travel to physical facilities (labs, operational centers) during critical AI deployments to provide on‑the‑ground support. Drive go‑live execution, troubleshoot real‑time issues, and conduct rigorous post‑go‑live validation to guarantee the solution delivers the expected ROI and workflow improvements
• Cross‑Functional Partnership: Act as the key liaison between operational teams, IT, and external vendors, ensuring seamless collaboration to deliver robust and scalable solutions
• Capability Building: While this role has no direct reports, you will coach and mentor a network of "AI Champions" embedded within functional teams, helping to build decentralized AI skills and foster a culture of practical innovation
• Governance & Regulatory Compliance: Partner closely with the AI Review Board and Quest Governance teams to evaluate and safely navigate risk. Ensure all models, workflows, and AI initiatives maintain strict compliance with HIPAA, PHI regulations, and internal data security protocols
• Change Management & Adoption: Go beyond the technical deployment to drive actual user adoption. Develop repeatable playbooks for rollout, monitor usage metrics, and guide operational and clinical staff through the transition to AI‑enabled workflows with empathy and clear communication
• Vendor & Ecosystem Management: Rapidly evaluate, pre‑screen, and integrate third‑party AI tools (e.g., LLMs, Copilot agents, iPaaS platforms). Act as the technical SME to ensure vendor solutions align with Quest's enterprise architecture and strict security standards

• Education: Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Data…