Cloud MSP IT Help Desk Support at King Tech Repair Secaucus, NJ

Cloud MSP IT Help Desk Support job at King Tech Repair. Secaucus, NJ.

At King Tech we are a leading provider of IT Services, and we are looking to add to our help desk team to provide Level 1 and Level 2 help desk support to an expanding client base.

• Understand and solve customer technical problems over the phone or in person as needs warrant.
• Conduct analysis and troubleshooting via telephone, email, and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot backup or other regularly scheduled client work.
• Work within a ticketing system to track and escale customer problems.
• Maintain a positive phone demeanor and ensure customer satisfaction.
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services offered by the company such as Microsoft Office 365, Forti Gate, Sonic Wall, and Cisco firewalls.
• Spot themes and proactively work to solve them.

• Good working knowledge of basic LAN network.
• Experience with access control.
• Experience with surveillance cameras.
• Experience with setup of network switches and routers.
• Must have your own basic tools.
• Create and maintain documentation on a consistent basis with multiple different networks.
• Work as part of a team to support users.
• Configure basic IT equipment such as IP cameras, NVR, Cisco routers, firewalls, VoIP phones, managed switches, and access points.
• Thorough knowledge of common end-user software:
  Microsoft, Apple, Adobe, web browsers, email, etc.
• Experience supporting an environment of Windows and Mac computers.
• Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
• Excellent verbal and written communication skills for communicating with end users and upper management.
• Must be able to maintain confidentiality.
• Candidate should feel comfortable taking initiative and taking direction from colleagues.
• Preferred experience in information and technology.
• Preferred experience in entry level networking and system applications.
• Preferred CompTIA A+ Certification and CompTIA Network+ Certification.

• Love of working in a fast-paced environment.
• Good written and verbal skills.
• Knowledge of Microsoft products with base levels of competency in Windows operating systems and Active Directory.
• Technical aptitude.
• Desire to make people happy when you solve their computer problems.
• Solid attendance record.
• Technical certification or degree in computer science.

Must have a valid driver’s license and own vehicle to get around. Gas and tolls and mileage is reimbursable.