Service Desk Technician

Service Desk Technician

The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues. They will remotely troubleshoot hardware and firmware, install system software and run diagnostics. As the first support contact with our customers, they will represent ZT and be responsible for ensuring an excellent customer experience.

The hours for this position will be Sunday through Thursday 9:00-5:30

What You Will Do

• Shift: Sunday - Thursday
• Remote troubleshooting
• Experience in reading and interpreting enterprise log files
• BIOS and Flash ROM updates
• Installation of new application software
• Produce detailed test and failure analysis reports
• Support other teams within the engineering department as needed
• Maintain customer tickets within our case management system
• Process customer replacement parts and/or systems
• Identify opportunities for improvement
• Provide ongoing feedback and guidance
• Own the customer experience and drive initiatives for improvement

What You Bring

• Fundamental understanding of server architecture and components (CPU, power supply, memory, graphics cards, flash memory, etc.)
• Hands on experience with enterprise hardware troubleshooting / break fix / upgrades
• Ability to remotely diagnose and root cause enterprise system failure
• Ability to use custom Linux and Windows-based diagnostic/test programs
• Networking experience (cabling switches, fiber, port configurations, and VLAN)
• Understanding of hardware and software interactions; able to apply this understanding to resolve issues
• Analytical problem solving
• Strong oral and written communication skills
• Proactive, positive, deliberate, and focused thinking
• Associates Degree in IT, Computer Science or Electronics, Certificate of Completion of Technical School (A+, Network+, Server+, etc.), or equivalent experience
• 2+ years of experience in hardware testing and break fix
• 2+ years of experience operating in an IT remote support environment
• Some travel may be required
• The ability to lift up to 50 pounds when necessary
• The ability to safely climb ladders when necessary
• The ability to wear personal protective gear correctly when necessary
• The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity
• The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be $30 hourly. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, 401(k) retirement savings plan, tuition reimbursement, wellbeing resources, and more.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this opportunity but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

At ZT Systems, a Sanmina Company, you'll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that's challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on…