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Global Customer Experience & Service Manager
Job in
Secaucus, Hudson County, New Jersey, 07094, USA
Listed on 2026-08-22
Listing for:
retarus GmbH
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Retarus is seeking a Customer Service Manager to lead national and international service teams, ensuring high customer satisfaction and end-to-end service delivery. You will coordinate with technical groups to resolve incidents and act as the main liaison for customers during service life cycles.
The role requires a commercial or technical degree, 3+ years in IT service management, ITIL familiarity, and strong communication skills. English fluency is essential; additional languages are a plus.
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