Customer Care Representative

Customer Care Representative page is loaded## Customer Care Representative locations:
United States of America - New Jersey - Secaucustime type:
Kokopäiväinenposted on:
Julkaistu tänäänjob requisition :
JR018757

Ota askel eteenpäin ja anna Edenredin yllättää sinut.

Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.

Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä.
** Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia.
** Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.
** Revolutionize B2B Payments with Edenred Pay USA
** Join our team and be part of a company that's transforming the way businesses pay and get paid.

At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives.

As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry.
* * Company-Paid Benefits:
* We offer 100% company-paid medical coverage for selected employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
* * Other Benefits Offered:
* Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
* * Retirement Benefits:
* Take advantage of our 401K plan with a generous employer match.

If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.
*
* Job Summary:

** The Customer Care Representative will manage general inbound customer service calls, employee cases issued through a CRM tracking tool and emails communication. The individual is comfortable communicating in all forms from in-person interactions, phone calls, and email correspondence and builds ongoing relationships with client appointed program administrators. The incumbent manages all types of customer interactions, which could include upset or confused participants or administrators, and distraught or emotional situations.
*
* Essential Functions:

Duties and Responsibilities
*** Become knowledgeable of all CSI accounts payable products and processes
* Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
* Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
* Educate customers on best practices and processes regarding accounts payable processing
* Confidently lead customers through conference calls and training
* Proactively manage vendor enablement campaigns and databases
* Provide necessary reporting to customers timely
* Become APSC (Accounts Payable Solutions Consultant) certified
* Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success
* Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
* Take ownership of other special projects and assignments to support the business as needed
* Bring energy and a positive attitude to a ensure positive customer experience
* Perform other duties as assigned
** Required Skills/Abilities:
*** Strong communication skills both verbal and written
* Adaptive to frequent process changes
*…