Senior Demand Supply Analyst - Customer Operations

About the Role

The Customer Operations team coordinates efforts among all internal groups to ensure we are aligned with our customer’s needs and can deliver on our commitments with the highest level of integrity. The role requires strong data analysis and problem‑solving skills as well as a creative and inquisitive nature to identify opportunities and address challenges in a professional and confident manner, along with championing new processes and inspiring other improvements.

• Demonstrate ability to achieve results in demand and supply activities
• Accountable for supply and demand activities for multiple components, ensuring that performance (inventory, cost, etc.) meets the overall business needs
• Strong ability to leverage systems (SAP preferred) and data to influence decisions
• Coordinate with procurement managers to drive improvements and ensure continuity of supply
• Analyze business patterns and changes to formulate potential recommendations
• Collaborate with key stakeholders to support customer allocations and priorities
• Identify/recognize problems from various perspectives (cross‑org) in order to understand implications and propose solutions
• Collaborate with others to solve complex problems
• Plan and track all inventory to mitigate aging, risk and excess

• Bachelor’s Degree preferably in Business, Supply Chain Management, Data Analytics and Data Systems or equivalent
• Minimum 3 years of work experience
• Knowledge of business operations, including forecasting, procurement and material management
• Detail‑oriented and organized
• Drive for results and high quality of work
• Presentation and communication skills
• Problem‑solving skills
• Extremely strong spreadsheet, modeling and visualization skills
• Ability to adjust priorities quickly in a fast‑changing environment
• Bilingual Mandarin strongly preferred

The typical base salary for this position is expected to be between $66,375 and $XX,XXX annually. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

• Competitive base salary
• Performance‑based annual bonus eligibility
• 401(k) retirement savings plan
• Tuition reimbursement for eligible education programs
• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs
• Company‑paid life and disability insurance
• Paid time off (PTO) and company‑paid holidays
• Parental leave and family care support programs
• Structured training programs and on‑the‑job learning opportunities
• Matching gifts and volunteer programs

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.