Hub Specialist

Overview

Salary Range: $45,565-$70,310

The purpose of this position is to provide operational integration of Hub and Export services for the Americas region. To serve as the primary liaison between the client, global offices, vendors and other proprietary partners by managing the execution of service contracts and securing bookings with allocated ocean and drayage providers. A core mandate of this position is regulatory overseer to ensure all export and import documentation, and processes adhere to global customs compliance standards.

This position is the agent of data integrity, ensuring that data presence is maintained throughout the export and import journey to provide customers with total visibility as defined by our service agreements and company guidelines.

Hub Specialist work as a liaison between the client and all their service partners to provide problem solving strategies, with a strong focus on customer service, that can be complex in nature and where extensive judgment and ingenuity are required to circumvent habitual issues that negatively impact their supply chains.

• Must have expertise in understanding the full lifespan of the container lifecycle to provide the client with an uninterrupted flow of container movement and any associated delays or accessorial charges.
• Must be familiar with day-to-day origin and destination operations to proactively interject when problem resolutions are required.
• Specialize in PO/Vendor compliance, vendor coordination, and vendor /client training.
• Have the capability to onboard new origin and destination accounts based on the client's specific business processes to successfully 'go live' with standard operating procedures in place with minimal bandwidth.
• Work directly with Ocean Carriers, Customs Brokers, and Truckers and Transload facilities to receive correct EDI milestones, based on standardized and extensive specs, to provide full visibility of container operations.
• Must be well versed in the Verified Gross Mass (VGM) process for dunnage, bracing and the tare weight of the container carrying this cargo.
• Must have the ability to navigate through the various ocean carrier websites to manually create Bookings/Shipping Instructions.
• Hub Specialist are the daily point of contact, working directly with the client, on final mile operations processes and must have the ability to independently troubleshoot and make informed decisions that will drive efficiencies and reduce client costs.
• Understand carrier allocation compliance from primary up to, but not limited to, tertiary and must have the foresight to notify the client when there are Service Contract, Spacing and/or Scheduling issues that can compromise the timeliness of the shipment.
• Are knowledgeable of export and import customs regulations and work directly with export and customs brokerage teams to resolve customs issues and work within country regulations that govern import/exports.
• Have the ability to compile required documents to ensure shipments meet all applicable country guidelines for customs brokers to facilitate customs entries on export goods.
• Must have knowledge of import Customs and Agency Holds, Exams and Clearance processes with the ability to communicate document and other discrepancies that could hold up the delivery of goods.
• Hub Specialist must be well versed, and able to train clients, vendors, and truckers in the multiple Vantage (Griffin) Interfaces:

• eBooking/eInvoice Portals used by vendors to submit eBooking, eInvoices, and Container Load Plans.
• Griffin Origin - is the Yusen Origin system to update Shipment information.
• Vantage lite for ISF and ASN purposes.

Note:

The above responsibilities document the major levels and scope of work expected of the incumbent. They are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.

Competencies, Working Skills and Attributes:

• Basic Computer knowledge
• Ocean or Freight Forward Experience Preference
• Proficient in Microsoft Word, Excel, and Power Point
• Strong written and verbal communication

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