Technical Service Specialist - Material Handling Equipment
Job in
Secaucus, Hudson County, New Jersey, 07094, USA
Listed on 2025-12-05
Listing for:
Heli America
Full Time
position Listed on 2025-12-05
Job specializations:
-
Maintenance/Cleaning
Maintenance Technician / Mechanic, Heavy Equipment Mechanic
Job Description & How to Apply Below
Technical Service Specialist - Material Handling Equipment
Job Title:
Technical Service Specialist – Forklift
Location:
Secaucus, NJ
Heli America is a subsidiary company of Anhui Heli, the largest manufacturer of material handling equipment in China and 7th largest in the world. At Heli America we supply North American dealers with forklift products and expertise to support our mission - Heli, lifting the future!
Position OverviewWe are seeking an experienced forklift Technical Service Specialist. Reporting the Director of Service, this position will play a pivotal role in delivering exceptional after-sales service to our valued dealerships.
Key Responsibilities- Provide comprehensive technical support to technicians and forklift dealership personnel.
- Conduct onsite forklift troubleshooting and trainings at dealer locations as needed.
- Assist with the development of service policies and procedures.
- Handle customer technical inquiries with professionalism and resolve issues promptly.
- Maintain meticulous records of all repair and maintenance activities.
- Collaborate closely with the sales team to uphold high levels of customer satisfaction.
- 5+ years’ experience in technical aftersales service in dealer workshops, preferably forklift.
- Excellent communication and interpersonal skills.
- Working technical knowledge of forklifts and related equipment
- Thorough understanding of health and safety regulations
- Valid driver’s license.
- Comprehensive medical, dental, vision, and HSA plans.
- 15 days of PTO plus 9 holidays
- Performance-based bonuses
- 401(k) with company match
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