Vessel Operations Manager

Overview

This position is for employment with NYK Group Americas Inc. This position is responsible for managing safe, efficient, and cost‑effective operations of RoRo vessels in the region. It ensures this by coordinating and liaising with various NYK offices, vessels, agents, and port service providers, and acts as Regional HQ for Operations, supporting regional offices in the Americas.

• Overall supervision of operational matters in the Americas, providing guidance and direction to NYK Port and Regional offices.
• Managing and supporting direct reports in the office to execute operational functions.
• Coordinating with the Operations Team in designing and executing a voyage plan; reducing costs, mitigating lost time, meeting targets set by Trade/Commercial teams in charge of vessel P&L, and complying with important operational requirements such as CII regulation, when NA directly manages P&L or the operational function is under NA Voyage Operator responsibilities.
• Tracking and monitoring daily vessel operations executed by operators (instructions, coastal schedules, bunkers, VSR, system updates, collaboration with other teams and offices, communication with agents, overall CII reporting and analysis). Monitoring vessel progress throughout the area of responsibility especially any changes with schedules, hazardous weather, incidents at specific ports, delays, congestion and any issues that may impact vessel schedule and voyage P&L.
• Identifying and analyzing key issues in operations, generating reports to management and working with the team to develop solutions or contingency plans to maintain schedules while minimizing delays and additional costs.
• Maintaining a high‑level overview of all vessels and services, ensuring voyage goals are achieved and developments are accurately managed and communicated throughout the organization.
• Providing necessary support to the team and regional offices in the Americas regarding the systems for vessel operation functions (TOM, Flamingo, SGS, etc.).
• Developing and training the team in line with regional requirements and global expectations.
• Establishing and improving SOP (Standard Operating Procedure) for vessel operation functions.
• Providing regional news and key updates to management, Tokyo HQ, and other regional offices on a regular basis.
• Coordinating and hosting internal or external meetings based on needs and requirements.
• Monitoring agency and port service provider performance and addressing issues for improvement.
• Developing short and long‑term operational planning to create initiatives that further the company’s overall goals.
• Coordinating with different teams to foster exchange of ideas and provide cross‑team learning opportunities.
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.
• Delegating work to employees, tracking progress and providing constructive feedback throughout projects.
• Reviewing current processes with BPM and other departments to determine improvements and efficiencies (Process Re‑Engineering).
• Ensuring employees adhere to company policies and legal regulations, serving as a liaison between subordinates and upper management.
• Setting performance goals and project deadlines that align with the company’s larger plans.
• Inspiring and motivating employees to perform at their best through positive encouragement.
• Addressing performance issues between employees and other concerns in an effective timely manner.
• Conducting performance reviews, motivating team members, and creating strategies to boost productivity.

• Strong communication, managerial, and leadership skills.
• Teamwork oriented and driven.
• Ability to multitask and prioritize workflow.
• Personal computer skills (Word, Excel, PowerPoint, Internet) and familiarity with NYK systems for daily business.

College degree preferred; high school diploma required.

10+ years of industry experience preferred.

$,000.

The employee is primarily seated while performing the duties of the position. They must be able and willing to attend vessels when in port to meet with vessel command to…