Sr Manager, Resolute Billing; EPIC Secaucus, NJ

Epic Resolute Professional Billing (PB) Application Manager

We are seeking an experienced Epic Resolute Professional Billing (PB) Application Manager to lead the day-to-day operations of an Epic Resolute team supporting a complex healthcare revenue cycle environment. This individual will oversee a team responsible for configuring, maintaining, and optimizing the Epic Resolute Professional Billing application while driving strategic initiatives that improve operational efficiency, billing performance, and system reliability.

The ideal candidate is a proven people leader with deep expertise in Epic Resolute PB, healthcare revenue cycle operations, and project governance.

Responsibilities

• Lead, mentor, and develop a team of Epic Resolute Analysts.
• Establish team goals, performance metrics, and professional development plans.
• Conduct performance evaluations and foster leadership growth within the team.
• Oversee a portfolio of revenue cycle initiatives, from system enhancements to enterprise implementations.
• Develop and maintain project governance processes for project intake, prioritization, and reporting.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Review and approve complex Epic configurations to maintain system integrity, compliance, and data accuracy.
• Provide leadership for troubleshooting complex Professional Billing issues and perform root cause analysis.
• Leverage reporting and analytics to identify denial trends, revenue leakage, workflow inefficiencies, and other optimization opportunities.
• Translate analytical findings into actionable recommendations and process improvement initiatives.
• Establish and enforce change management and configuration governance standards.
• Partner with Revenue Cycle, Finance, Clinical Operations, and IT leadership to support strategic initiatives.
• Drive continuous optimization of the Epic Resolute environment.
• Lead application upgrades while ensuring system stability, security, and business continuity.