Warehouse E-Commerce & Reverse Logistics Supervisor

RE-IMAGINA - PLAY YOUR PART. EVOLVE ICONIC.

At Ferragamo, we're more than just building a Brand We are redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

You’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Together, let’s evolve iconic.

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia.

Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand.

Ferragamo is certified as a Great Place to Work (learn more about the certification here).

Ready to play your part?

You will join our regional Office in Secaucus, New Jersey being part of the Distribution Center (Warehouse). Please only apply if you have warehouse experience, this is not a marketing E-commerce position this is logistics and warehouse.

The E-Commerce & Reverse Logistics Supervisor at Ferragamo plays a pivotal role in ensuring operational excellence across the full lifecycle of product movement—from order fulfillment to returns. This position oversees the daily execution of e-commerce logistics, including inventory accuracy, order picking, packing, and shipping, while maintaining high standards of customer satisfaction and collaborating with cross-functional teams to support online sales initiatives.

The role will also manage reverse logistics processes for e-commerce, retail, and wholesale channels, ensuring efficient handling of returned merchandise through inspection and re-stocking. This supervisor will ensure that both outbound and inbound logistics align with Ferragamo’s commitment to quality, sustainability, and luxury service.

Responsibilities:

• Manage e-commerce order fulfillment including picking, packing, and shipping.
• Coordinate with customer service to resolve order-related issues.
• Ensure compliance with safety standards and operational procedures.
• Supervise e-commerce warehouse staff and allocate resources effectively.
• Oversee return processing from e-commerce, retail stores, and wholesale partners.
• Ensure timely inspection of returned items.
• Coordinate with customer service and sales teams to resolve return-related issues.
• Monitor KPIs related to return rates and processing times
• Supervise reverse logistics staff and ensure compliance with company policies.
• Maintain accurate records of returned inventory and generate performance reports.

Qualifications:

• 3+ years of experience in a omni channel warehouse, preferably in a luxury or fashion environment.
• Proficiency in WMS/ERP systems and Microsoft Office Suite.
• Strong organizational and communication skills.
• Strong understanding of return processes and inventory/quality control.
• Proficiency in WMS/ERP systems and Microsoft Office Suite.

Physical requirements:

• This position involves constant moving, walking, talking, hearing, reaching, grabbing, sitting; may occasionally involve stooping, kneeling, crouching and climbing step stools.
• May involve lifting of least 50 lbs
• Regular and reliable attendance, normally on a 5-day-a-week, full-time schedule (40 hours)

Your Growth with Us

• Play your part in driving the evolution of one of the world’s most known and iconic luxury companies in new exciting directions
• Bring your ideas and put your entrepreneurial spirit to the test and embrace our rich heritage and craftsmanship excellence whilst expanding your skills and experiences