Jewelry Brand Expert

About The Role

The Jewelry Brand Expert I at The Real Real supports the Fine Jewelry & Watch department through brand‑specific research, branded jewelry education, and specialist development initiatives. This role requires strong knowledge of luxury jewelry brands, jewelry manufacturing, industry trends, secondary market pricing principles, and valuation.

Responsibilities include upholding The Real Real’s branded jewelry authentication and merchandising standards, compiling and organizing research documents, maintaining and updating TRR‑owned training materials, and supporting specialist development through in‑the‑moment coaching, feedback, and education on brand‑specific best practices. This role also fosters a collaborative environment that encourages open dialogue about authenticity, builds team confidence, and supports continued learning and growth.

This role reports to the Manager, Jewelry Authentication and partners with Fine Jewelry & Watch Production, Gemology, Consignor/Customer Service, Returns, Operations, and Luxury Consignment Offices.

• Support production team through advanced research on all risk‑level jewelry authentication and pricing inquiries.
• Promote quality expectations and hold the team accountable; uphold quality standards and adherence to SOPs through hands‑on training, routine assessments, audits, and teaching complex concepts to drive specialist development.
• Support and develop all levels of specialist new hires during ramp‑up by facilitating hands‑on training sessions, office hours, and performing branded QC when needed.
• Uphold accuracy, consistency, and quality of standards and methodologies, information sources, and reference materials.
• Organize and maintain internal database of company‑owned training materials.
• Collaborate on projects and research, as directed by management, including in‑house training, educational and reference materials, and SOPs.

• 3+ years jewelry industry experience; academic or professional research experience preferred.
• Bachelor’s degree from an accredited college or university; concentration and/or advanced degree in art history, fashion or jewelry design and/or fabrication preferred.
• GIA Graduate Diamond diploma or equivalent gemological credentials.
• Intermediate technical expertise, including metals and material identification, secondary market pricing principles, estimation know‑how, and proficiency.
• Strong analytical, problem‑solving skills, proactive, self‑starter mindset and sound judgment.
• Ability to manage multiple time‑sensitive priorities, prioritize effectively, and elevate when needed.
• Excellent attention to detail, organizational skills, and communication skills across individual and group settings.
• Proven ability to collaborate cross‑functionally, communicate with impact, and contribute to shared team goals.
• Professionalism, adaptability, and a consistent track record of delivering high‑quality results.

• Academic or professional research experience.
• Concentration and/or advanced degree in art history, fashion or jewelry design and/or fabrication, especially focused on 20th‑21st century iconic Fine Jewelry houses.
• Graduate Gemology diploma.
• French and/or Italian language skills.

Salary range: $60,000.00 – $63,000.00 per year.

• $50 in monthly food credits for on‑site snacks and meals.
• Employee Stock Purchase Plan.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Paid parental leave.
• 9 paid company holidays.
• Flexible time off (with manager approval).
• State‑of‑the‑art, climate‑controlled warehouse facility.
• Additional benefits details available upon request.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.