Member Specialist

Responsibilities

• Provide member service by maintaining the checkout area, resolving member issues, and promoting Sam's Club products.
• Manage self‑service technology, guiding members and processing purchases, payments, returns, refunds, and exchanges.
• Follow company safety standards, conduct safety sweeps, and report unsafe situations to facility management.
• Maintain entrance and exit areas, acknowledge members, verify membership cards, and assist with purchasing decisions.
• Zone and organize merchandise, locate items, assist members with transporting goods, and maintain a safe shopping environment.
• Manage returns, secure assets, maintain documentation and logs, and execute emergency response procedures.
• Train member frontline service associates on processes, new technology, and program rollouts; provide continuous learning opportunities.
• Identify shrink and damages; ensure compliance with security and safety practices.
• Collaborate with managers and co‑workers, prioritize tasks, communicate progress, and recommend improvement opportunities.
• Embrace diversity, work as a team, mentor others, and uphold integrity, ethics, and Walmart values.
• Deliver results by putting customers and members first and making data‑driven decisions.
• Demonstrate curiosity, take calculated risks, and drive continuous improvement using new technologies.

• Minimum qualifications
  :
• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.
• Preferred qualifications (optional):
• Not specified.

• Competitive pay as well as performance‑based bonus awards.
• Health benefits including medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting (PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes).
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates; programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates.
• Hourly wage range: $19.00 to $27.00 per hour, with actual hourly rate equal to or exceeding the required minimum wage for the job location.
• Additional compensation may be paid in the form of premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.

Primary

Location:

300 Park Plaza, Secaucus, NJ 07094‑3653, United States.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.