Tire and Battery Service Advisor

Sam's Club # Park Pl
Secaucus, NJ

• Maintain facility and sales floor safety and standards by adhering to safety policies, conducting safety sweeps, and appropriately handling forklifts and hazardous materials.
• Ensure the Tire & Battery Center (TBC) sales floor is organized, stocked, zoned, merchandised, and handles claims, returns, shrink, and damages.
• Present and maintain merchandise presentation: stocking, setting up displays, cleaning, removing damaged goods, signing and pricing merchandise, and securing fragile or high-shrink items.
• Monitor tire and battery orders daily; assist members with installation appointments; communicate lead time changes and cancellations; recommend alternatives.
• Provide expert member service and recommendations by greeting members, identifying their needs, assisting with purchasing decisions, resolving concerns, explaining warranties, and ensuring members receive the best value.
• Drive sales and service excellence by promoting the value of merchandise and services and collaborating with associates across the club to raise member awareness of TBC offerings.
• Triage and prioritize service workflow in TBC bays, referencing Sam's Garage to identify waiting members, prioritizing appointments, and re‑prioritizing as needed to maximize service efficiency.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS systems, phone, and in‑person selling techniques.
• Leverage technology (digital tools, handheld devices) to enhance operations, plan sales, make real‑time business decisions, stay informed about products and training, and foster adoption of new tools among team members.
• Serve as a brand advocate, model high‑quality service, develop and influence team members, and assist in training initiatives.
• Operate equipment and point‑of‑sale safely, process member purchases, and handle payments, returns, refunds, and exchanges using appropriate procedures.
• Comply with company policies, procedures, and ethics, utilize the Open Door Policy, and execute business processes with integrity.
• Complete work assignments, collaborate with managers, co‑workers, customers, and business partners, identify priorities and deadlines, communicate progress, recommend improvements, and adapt to change.

• Valid state‑issued driver’s license
• 18 years of age or older

• Auto service industry experience
• Retail experience

300 PARK PL, SECAUCUS, NJ , United States of America

The hourly wage range for this position is $21.00 to $29.00. Additional compensation in the form of premiums may be paid ranging from $0.35 per hour to $3.00 per hour, depending on schedule, facility, season, or work performed.

• Health benefits:
  
  medical, vision and dental coverage
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: a company‑paid education benefit program for full‑time and part‑time associates covering tuition, books, and fees for high‑school completion to bachelor's degrees, and short‑form certificates.

Walmart is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

• Respect the Individual:
  Embrace differences and create a workplace where associates feel seen, supported, and connected; help all associates thrive and perform.
• Teamwork:
  Work as a team, build trust, and communicate with impact, energy, and positivity.
• Integrity:
  Maintain high standards of ethics and compliance, model Walmart values, hold oneself and others accountable, and support Walmart’s goal of becoming a regenerative company.
• Customer First:
  Deliver results while putting the customer first and making decisions based on reliable information.
• Excellence:
  Display curiosity, learn continuously, take calculated risks, and demonstrate courage and resilience.