Retail Account Manager; RAM

General Information

Company: ACO-US

Location: SECAUCUS, New Jersey, 07094

#: 85337

Pay Rate: $28.85

Experience/skills and/or location may influence position wage rate

Function: Merchandising

Employment Duration: Full-time

• Medical, dental and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program

The Retail Account Manager (RAM) – Smuckers is responsible for supporting and enhancing the work of the dedicated store coverage team by improving store compliance, on-shelf availability (OSA), and open sales in high-potential stores. This role leverages data, in-store insights, and strong client relationships to drive category performance and influence retail decision‑making. The ideal candidate is results-oriented, highly organized, and skilled at building relationships with store, market, and regional stakeholders.

• Opportunity to work closely with a leading CPG brand and retail partners.
• Exposure to strategic account management, data analysis, and in-store execution.
• Collaborative team environment that values innovation, integrity, and results.
• Travel opportunities and dynamic, hands‑on work in multiple store markets.

• Develop and maintain a strong understanding of the client’s business, category, objectives, marketplace, and competitors.
• Translate data and in-store observations into actionable insights and robust presentations to influence client and retail decision‑making.
• Build and maintain relationships with client contacts, Acosta management, and retail influencers to identify and resolve issues impacting OSA and performance.
• Increase sales volume through promotional tools and strategic merchandising, including monthly communication strategies that integrate pallet and open‑stock offers.
• Take ownership of focus/problem stores within the RAM territory to drive availability and agreements through store manager engagement.
• Plan store visits efficiently to maximize outcomes, engaging decision‑makers to implement solutions for improved OSA.
• Support the Market Manager by creating and implementing solutions to drive category availability.
• Collaborate with Market and Regional AP/Shrink Managers to develop long‑term solutions for inventory and compliance issues.
• Capture and communicate store and regional feedback to the client and Acosta teams.
• Document daily and weekly insights, creating case studies to share successful strategies and value creation.
• Attend team meetings to provide business updates and insights.
• Securely handle and store all client and Acosta products and equipment in line with company policy.
• Develop and execute action plans with appropriate store, market, and regional contacts.

• Demonstrate strong analytical skills, using data to inform decisions and drive results.
• Build trust and rapport with key stakeholders at all levels of the organization.
• Exhibit resilience, determination, and persistence in addressing challenges and achieving goals.
• Communicate effectively, influence without authority, and deliver high‑quality presentations.
• Manage multiple projects and priorities efficiently while maintaining attention to detail.

• Bachelor’s degree preferred, or equivalent work experience.
• 5+ years of relevant experience within Consumer‑Packaged Goods (CPG).
• Comprehensive understanding of retail marketplace dynamics.
• Proven ability to influence and build strong relationships with key decision‑makers.
• Strong presentation, communication, and analytical skills.
• Entrepreneurial mindset with problem‑solving ability.
• Valid driver’s license with the ability to drive for extended periods.
• Availability for overnight travel, weekend work, nights, and holidays.

• Expertise in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook.
• Knowledge of web‑based applications and reporting tools.
• Ability to manage multiple projects simultaneously.
• Understanding of financial operational processes related to retail performance.
• Strong interpersonal, organizational, and time‑management skills.

Acosta…