BDC Manager
Listed on 2026-07-16
-
Sales
Client Relationship Manager -
Management
Client Relationship Manager
- Employee Type Full Time
- Name Roberta P Moniz
- Phone
Key Responsibilities:
- Manage and mentor BDC team members, including recruitment, training, and performance evaluation.
- Set and achieve sales, customer service, and revenue targets.
- Develop and maintain a comprehensive sales and marketing strategy.
- Implement and manage lead management systems, CRM tools, and sales software.
- Analyze sales data and market trends to optimize BDC performance.
- Collaborate with dealership departments (Sales, Service, Marketing) to ensure alignment and maximum results.
- Ensure exceptional customer experience and satisfaction.
- Stay up to date with industry best practices and market developments.
Requirements
3+ years of BDC management experience in an automotive dealership.
- Proven track record of sales growth, customer satisfaction, and team leadership.
- Excellent communication, coaching, and problem-solving skills.
- Strong analytical and organizational abilities.
- Familiarity with CRM software, sales tools, and lead management systems.
- High school diploma or equivalent required;
Bachelor's degree preferred.
Summary
- Lead and manage the Business Development Center (BDC) team to drive sales growth, customer engagement, and revenue generation for the dealership.
- Develop and implement effective sales strategies, processes, and training programs to ensure team success.
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