On-Site Security & Operations Coordinator; Part‑Time

Position Overview

The Security & Operations Coordinator supports daily security operations and on-site facilities coordination at the Brilliant Earth Distribution Center. Reporting to the Corporate Security Manager, this role serves as a key point of contact for employees, visitors and vendors, ensuring a productive and secure atmosphere. The Security & Operations Coordinator maintains a safe environment for employees, safeguards company assets, enforces security policies, oversees third-party vendor work, and ensures physical security systems function properly.

This is a part-time role based in our Secaucus, NJ facility. The ideal candidate will work 10‑hour day shifts 2 days a week, following a set schedule. The targeted hourly range for this position is $21/hour – $25/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

• Build and maintain collaborative working relationships with on‑site DC employees, the Security Team, Retail Operations, and third‑party vendors.
• On‑Site Security Operations & Access Management:
  • Provide on‑site security coverage at the Distribution Center during scheduled shifts.
  • Manage visitor check‑in via the Eden system; verify identities and notify hosts.
  • Enforce entry/exit procedures for employees, visitors, and deliveries; route packages to the receiving dock and food deliveries to the exterior door.
  • Issue, track, and reconcile daily guest fobs with accurate sign‑out records.
  • Conduct scheduled interior and perimeter patrols.
  • Provide escort and monitoring for all third‑party vendors on‑site, including those performing repairs, inspections or facilities work.
  • Support opening and closing procedures.
  • Serve as on‑site point of contact for police, fire, and EMS during emergencies.
  • Report security and safety equipment issues and ensure repairs are completed without compromising facility security.
• Security Systems & Ticketing (DC and showrooms):
  • Learn and become proficient in company’s security technology platforms and internal communication platforms.
  • Process security tickets for alarm codes, fobs, safes, and CCTV access across the Distribution Center and showroom locations, including activations, deactivations, and access changes.
  • Conduct security audits for the Distribution Center and showroom locations.
  • Utilize CCTV, Access Control, and Intrusion alarm systems to support investigations and resolve security issues.
  • Collaborate with the security team to maintain compliance with security policies and procedures.
• Facilities Support:
  • Serve as the on‑site representative for the remote Retail Operations team on facilities matters.
  • File facilities maintenance tickets in BEHelp with complete on‑site details, and provide ongoing updates to the Retail Operations team through resolution.
  • Follow up on open tickets, coordinate with vendors and Retail Operations and confirm completion or work.
  • Brief facilities vendors on issue context and observe work in progress and provide updates to Retail Operations.
  • Escalate time‑sensitive or high‑impact facilities issues with urgency.
  • Perform any other duties assigned or requested in relation to the position.

• 1+ year of experience in operations, facilities, or a similar role; experience in loss prevention, security, or a distribution center environment is a plus.
• Familiarity with basic computer applications (email, ticketing system, messenger programs) to communicate. Comfort navigating between multiple software tools. Ability to manage multiple tasks in a fast‑paced environment.
• Familiarity with physical security technology (CCTV, access control, intrusion alarms) a plus; willingness and ability to learn these systems required.
• Demonstrated ability to learn new systems, technology, and processes quickly.
• Capable of working independently and collaboratively as part of a team.
• Ability to follow written or verbal instructions, following all safety rules and procedures.
• Strong oral and written communication skills.
• Ability to maintain confidentiality with sensitive information.
• Strong customer service orientation toward employees, visitors, and vendors.
• Ability to build and maintain positive working…