Fulfillment Center Team Lead

We are seeking a proactive, metrics-driven Fulfillment Center Team Lead to oversee daily shift operations at a high-volume e-commerce fulfillment center. The Team Lead supports Supervisors on productivity, safety, and service levels. They lead a frontline team by example, train new associates, and solve problems as they come up.

Shift: 1st Shift, Monday-Friday, 7:00 AM to 3:30 PM. Must be flexible for extended hours, weekends, and peak holiday seasons.

• Shift Leadership: Lead daily huddles, assign labor across lines, and confirm the shift is fully staffed, including temporary associates.
• Performance: Track associate productivity against hourly targets, give real-time coaching, and work with Supervisors to meet service levels.
• Order Fulfillment: Run daily fulfillment workflows. Manage batching, holds, priorities, and cancellations in the Warehouse Management System (WMS). Enforce special packing and branding guidelines.
• Inventory Flow: Monitor staging, replenish workstations, resolve stock discrepancies, and coordinate with inbound, inventory, and outbound teams.
• Hands-On Support: Pick, pack, quality-check, and prepare shipments during peak volume.
• Troubleshooting: Document scanner, software, and hardware issues and elevate them to IT and leadership.
• Safety: Conduct daily safety audits and station inspections. Enforce 5S, PPE, and OSHA standards.
• People Management: Track attendance and timecards and manage breaks. Onboard and train new hires. Address conflicts and elevate employee relations issues to Supervisors and HR.
• Continuous Improvement: Reduce pick errors, optimize travel paths, and increase throughput.

• Experience: 2 to 4 years in e-commerce fulfillment, distribution, or high-volume warehouse operations, including at least 1 year as a lead.
• Education: High school diploma or equivalent required. An associate's or bachelor's degree is preferred.
• Systems: Hands-on experience with WMS, RF scanners, and inventory software.
• Computer
  
  Skills:
  
  Proficient in Excel, Google Workspace (Docs, Sheets, Gmail), and Slack or Teams.
• Leadership: Able to motivate a team, resolve conflicts, and prioritize multiple tasks with urgency.
• Physical Stamina: Able to lift up to 50 lbs and stand or walk for 8 to 10 hours.
• Equipment: Forklift, pallet jack, or order picker certification is a plus.
• Reliability: Outstanding safety and attendance record.
• Language: Bilingual English/Spanish is highly preferred.

We value our team members and offer a benefits package, including:

• Health Insurance
• Retirement Plan
• Paid Sick Leave