Centralized Scheduling Specialist

Job Summary

The Centralized Scheduling Specialist is responsible for answering calls coming into the call center and scheduling appointments for clinics and hospital appointments. The position reports directly to the Registration Supervisor and the Patient Financial Services Director.

• Education: High School Graduate preferred;
  Medical terminology preferred.
• Work Experience: Experience in answering phone calls required;
  Scheduling appointments preferred;
  Medical office experience preferred.

• Answer all calls coming into the call center.
• Schedule clinic and hospital appointments.
• Verify insurance coverage and obtain pre‑certification and authorization for inpatient, outpatient and recurring accounts.
• Review each department’s schedule, obtain authorization when required, and note it in ARM. If additional information is needed before the test, it will be noted on the account.
• Work daily ARM work list for scheduled appointments for hospital and ancillary services.
• Document in Meditech any action taken on all patients’ accounts.
• Perform all other duties as assigned.

• Demonstrates support for the organizational and departmental mission.
• Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives.
• Fosters and promotes teamwork within the department and the organization as a whole.
• Works to resolve conflicts constructively and in a timely manner.
• Communicates effectively and simply with every customer and coworker.
• Displays a positive, courteous, and friendly attitude toward all contacts.
• Builds good relationships with others based on a sustained effort of mutual support toward common goals.
• Exercises good judgment, reasoning, and concentration to detail, and takes personal accountability for all actions in carrying out job duties.
• Is customer focused and committed to quality and process improvement with a strong desire to provide service excellence.
• Possesses a strong knowledge and understanding of the standards of practice for the position, including, when applicable, commensurate computer skills, population‑specific and general competencies, organizational skills, time and project management.
• Demonstrates a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one’s skills to deliver the best possible care for customers.

• Normal office conditions.
• Required to handle highly confidential information.
• Productivity demanding.
• Able to work with interruptions.
• Ability to multitask.

Frequency Scale: 1 = Rarely/Never; 2 = Occasionally; 3 = Frequently; 4 = Consistently.

Talking

Normal Conversations: 4 = Consistently

Loud Commands or Public Speaking: 1 = Rarely/Never

Lifting

Over 50 lbs: 1 = Rarely/Never

Over 25 lbs: 1 = Rarely/Never

Under 25 lbs: 2 = Occasionally

Use of Hands

General Manual Dexterity: 4 = Consistently

Keyboard Skills or Typing: 3 = Frequently

Hand‑Eye Coordination

Analytical Thinking, Attention to Detail, Concentration, Decision Making, Reading, Writing

Hearing – Normal Conversations

Other Sounds or Auditory Alarms

Vision

Memory – Short term, Long Term

Standing, Walking

Range of Motion – Arms, Shoulders

Climbing, Kneeling, Pulling, Pushing, Stooping

I am expected to demonstrate the Four Key Basics – Safety, Courtesy, Professionalism, and Efficiency – in every aspect of the position.

I acknowledge that I have read and understand the above job description in its entirety and am capable of performing all of the stated requirements.