Client Experience Partner
Job in
Sedalia, Pettis County, Missouri, 65301, USA
Listed on 2026-07-31
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Management -
Sales
Customer Success Mgr./ CSM, Account Manager, Client Relationship Management
Job Description & How to Apply Below
- Serve as a trusted advisor and primary post-sales advocate for assigned clients.
- Own client retention for an assigned portfolio of accounts.
- Drive account expansion by identifying upselling and cross-sell opportunities.
- Conduct routine proactive check-ins with clients.
- Host and coordinate routine business reviews on a monthly or quarterly basis.
- Develop and maintain success plans for assigned clients.
- Monitor client health indicators such as ticket trends and satisfaction results.
- Support contract renewals in partnership with Solution Consultants.
- 2-4 years' experience in a customer success, account management, client services, or customer-facing IT services role.
- Experience leading client-facing meetings, presentations, or business reviews.
- Associate degree in business, technology, or a related field, or a combination of education and relevant experience.
- Strong interpersonal and communication skills with a customer-focused, service-first mindset.
- Proven ability to manage competing priorities across multiple client accounts.
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Demonstrates expertise in client retention and account management, with a strong focus on driving account expansion through upselling and cross-selling opportunities. Proficient in conducting business reviews and monitoring client health indicators to ensure satisfaction and success.
Highest-signal resume keywords- Client Retention
- Account Management
- Business Reviews
- Interpersonal Skills
- Microsoft Office Proficiency
- Customer Success
- Account Management
- Client Services
- Upselling
- Cross-Selling
- Client Health Monitoring
- Contract Renewals
- Business Planning
- Communication Skills
- Service-First Mindset
- Interpersonal Skills
- Prioritization
- Associate Degree in Business
- Associate Degree in Technology
- Client Advocacy
- Customer-Facing Role
- IT Services
- Microsoft Office
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