Front Desk Attendant

Supervisor: Customer Service Representative

FLSA Status: Non-Exempt

Random Substance Testing: Yes

In this fun, fast-paced role, you will perform a variety of clerical and administrative duties for the Sedalia Parks and Recreation at the Heckart Community Center. The position includes a high level of face-to-face contact with patrons and the public -- and requires a very high level of customer service skills, including answering telephones, performing program registrations, and daily admissions. No two days will be the same as you work in an environment that values teamwork and positive partnerships.

Essential Duties and Responsibilities:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Demonstrate leadership, communication, customer service skills, and the ability to work with staff, coworkers, members, and guests of diverse background. Develop and maintain positive relationships with volunteers and members and helps members connect with one another and Sedalia Parks and Recreation.
• Greet patrons in person, administrate check-in process, admittance, and reservations, answer phones, questions, and take registrations and payments for programs, memberships, and facility reservations.
• Assist with signups for Heckart Community Center memberships, Sedalia Parks and Recreation programs, sell memberships, and take in daily admissions. Collect payment from customers Register transactions on computer and issue receipts. Perform cashier responsibilities.
• Provide friendly customer service while assisting patrons with inquiries regarding parks facilities and recreation programs, services, and general information. conduct interviews and/or tours responsive to the needs of prospective members; sell memberships. Channel calls to the proper staff. Inform supervisor of unusual situations or unresolved issues.
• Assist office supervisors with administrative tasks including, but not limited to data entry, reporting, mailings, filing, etc. Provides additional administrative support by maintaining current information on membership files, release forms, facility usage and report logs. Maintain an adequate supply of information flyers, brochures, and pamphlets
• Maintain a clean environment and work space; perform janitorial duties as required or assigned to include body fluid clean up, sanitizing area, light housekeeping, and program or rental set up as needed. Report any faulty equipment or miscalculations that have been made to the building supervisor.
• Attend & actively participate in all mandatory staff meetings and training sessions.
• Have a thorough knowledge and willingness to enforce all rules and regulations in a courteous, but firm manner. Use mature judgment in emergency situations.
• Maintain first aid, CPR and AED certifications, as well as knowing all safety and emergency procedures for the facility and being able to act quickly and responsibly in emergencies.
• Assists other staff with first-aid and CPR/AED in the event of an emergency.
• Read all memos and activity calendars daily so you are aware of schedule changes.
• Work special events and promotional opportunities, as scheduled or assigned that may take place on evenings, weekends, holidays and across the park systems
• Assist with other duties as assigned.

Condition of Employment:

• Must successfully complete a pre-employment drug screen and agree to be subject to random drug screen throughout employment.
• Must pass a Background Criminal Investigation check.
• Must be willing and available to work early morning, morning, afternoon, evening, weekend, and holiday shifts as scheduled by immediate supervisor, not to exceed 1,500 hours per year.
• CPR/AED and standard First Aid certification required within 60 days of employment.

Minimum Qualifications:

• High School diploma plus six (6) months customer service experience, or any equivalent combination or education and experience.
• Experience in the use of word processing, typing and 10-key calculator by touch are desired.

Necessary

Knowledge, Skills and Abilities:

• Working knowledge of data entry into the computer and knowledge of telephone etiquette.
• Skill in handling cash transactions, operating cash register, and giving correct change.
• Ability to…