Customer Service​/Deposit Operations

The Accounts Payable Clerk / Customer Service Representative provides accounting, payment processing, operational support, and customer service for Central Bank of Sedalia. This position processes and supports accounts payable activities, assists established customers with routine banking inquiries and services, administers safe deposit box services, maintains accurate records, and provides backup support for key daily banking functions. The role requires accuracy, confidentiality, sound judgment, strong customer service, and the ability to complete responsibilities in accordance with Bank policies, procedures, the corporate code of conduct, Bank Secrecy Act requirements, and applicable state and federal laws and regulations.

Process and support accounts payable activities, including reviewing and verifying bills for accuracy, preparing payment requests, forwarding items for processing, handling special payment items, maintaining payable records, researching and resolving open payable issues, reconciling accounts, posting activity, and preparing reports.

Provide professional customer service in person and by telephone, including greeting customers, assessing customer needs, assisting with account and service inquiries, helping with direct deposit forms and fund transfers, resolving routine concerns with tact and diplomacy, and making appropriate referrals for banking products and services.

Administer safe deposit box services for applicable locations, including opening and closing boxes, completing system maintenance, scanning paperwork to Archives, maintaining funds transfer information, billing past-due boxes, sending required notices, drilling past-due boxes when appropriate, inventorying and storing contents for escheatment to the State of Missouri, balancing open boxes monthly, completing annual no-charge box audits, maintaining key control, and coordinating lock changes.

Provide backup support for daily accounting and operations, including teller outages, daily report review, general ledger account review, wire exception approval within assigned authority, customer contact regarding wire corrections, wire input when necessary, NSF cutoff review, CTS exception-item emails, garnishments and levies, holds, bankruptcies, account verifications and credit inquiries, debit card disputes, and other assigned operational functions.

Process dealer ACH payments through Business Link for the Loan Department, maintain dealership payment information, input daily teller cash tracking information and forward reporting monthly, submit credit card receipts for assigned cards, review weekly Harland check reports, prepare general ledger transactions to move expenses, and prepare Classic Club Travel monthly balancing reports and ARCS settlements.

Operate office equipment and software applications necessary to perform the position, including computers, word processing, spreadsheets, Outlook, internet resources, calculators or adding machines, printers, copy machines, fax machines, currency counters, coin machines, check encoders, and applicable security devices.

Maintain a neat and orderly work area, secure or properly dispose of confidential records, advise the supervisor of issues involving procedures, policies, calculations, deadlines, or other concerns, attend required training, assist others in the department as needed, and perform other duties as assigned.