Network Field Engineer- Dispatch

Job Title:

Smart Hands / Network Field Engineer (Cisco WLC Deployment)

We are seeking experienced Smart Hands / Network Field Engineers to support a nationwide Cisco Wireless LAN Controller (WLC) deployment project. The engineer will be responsible for onsite installation, rack and stack activities, cabling, fiber connectivity, physical network implementation, and coordinating with remote engineering teams during migration and cutover activities.

The ideal candidate should possess strong hands‑on experience in data center or enterprise network deployments, physical infrastructure installation, and Cisco networking hardware.

• Stage equipment prior to scheduled cutover activities.
• Perform rack and stack of Cisco network equipment.
• Install Cisco Catalyst 9800 Wireless LAN Controllers (WLCs) (2 per site).
• Mount equipment securely following rack standards.
• Verify proper power connections and redundancy.
• Perform physical installation according to deployment documentation.

• Perform power and network cross‑connects.
• Verify switch port availability before WLC installation.
• Install and connect:
• SFP modules
• Fiber patch cords
• Ethernet patch cords
• Verify correct fiber polarity and connectivity.
• Ensure all physical network connections comply with site design.

• Install, organize, and label copper and fiber cabling.
• Perform structured cabling best practices.
• Dress cables neatly within racks.
• Label cables and devices according to project standards.
• Verify cable integrity before handoff.

• Coordinate with remote network engineering teams during scheduled migration windows.
• Provide console access when required.
• Perform basic troubleshooting during installation.
• Validate hardware installation and physical connectivity.
• Report installation status and any issues in real time.
• Assist remote engineers throughout cutover activities.

Where applicable, engineers will:

• Decommission legacy Wireless LAN Controllers.
• Disconnect power and network cables.
• Label removed equipment.
• Pack equipment according to return shipping standards.
• Prepare equipment for shipment back to customer or warehouse.

• Verify:
• Power status
• Link lights
• Fiber connectivity
• Ethernet connectivity
• Capture required photos for project documentation.
• Complete installation checklists and handover documentation.

• Rack and Stack installations
• Structured cabling
• Fiber optic connectivity
• Ethernet connectivity
• Network hardware troubleshooting
• Remote support coordination

Candidates should have experience with:

• Cisco Catalyst 9800 Wireless LAN Controllers
• Cisco switches
• SFP modules
• Fiber optic cabling
• Ethernet cabling
• Patch panels
• Console cable connections
• Basic Layer 1 network troubleshooting

Knowledge of Cisco wireless infrastructure is highly preferred.

Engineers must be equipped with:

• Laptop
• Mobile hotspot / Internet connectivity
• Rack screws
• Screwdriver set
• Cable management tools

Additionally, engineers should verify availability of:

• Required SFP modules
• Fiber patch cords
• Ethernet patch cords

• Flexibility to work after‑hours and weekends during cutover activities is required.
• Travel to customer locations is required.

• 3+ years of Smart Hands or Network Field Engineering experience.
• Experience with Cisco network hardware deployments.
• Strong understanding of structured cabling standards.
• Experience with fiber optic installation and troubleshooting.
• Ability to read rack elevations, network diagrams, and installation guides.
• Excellent communication skills for coordination with remote engineering teams.
• Ability to work independently onsite with minimal supervision.

• Experience with Cisco Wireless LAN Controller deployments.
• Cisco certifications (CCNA, CCNP, or equivalent) are preferred.
• Experience in enterprise network implementation projects.
• Experience with hardware decommissioning and asset return processes.
• Strong background in Smart Hands services and physical network infrastructure.