IT Operations Technician

6 months, contract-to-HIRE

Shift: Mon-Fri, 8:00a - 5:00p

Pay: $30.00 - $34.00 per hour (depending on experience)

Start: ASAP

Location:

Sedalia, MO – work is ONSITE

Contract Length: 6 months, contract-to-HIRE

Shift: Mon-Fri, 8:00a - 5:00p

Pay: $30.00 - $34.00 per hour (depending on experience)

Candidate must be a U.S. Citizen or GC Holder / Perm Resident.*

This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. The IT Operations Technician will provide technical support to COMPANY as required. Installing, configuring, testing, and supporting various business applications and infrastructure hardware (networking, computers, camera systems, wireless hand-held devices, etc.).

• Provide technical support to employees using phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations
• Order, configure, and deploy new equipment and manage used inventory
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications
• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices
• Create and support user account and group membership setups
• Support project work as assigned
• Create and maintain documentation regarding incidents, projects, and inventory
• Work a rotational on-call IT support schedule that may include evenings and weekends as needed
• Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year

• 1-year technical experience supporting users with hardware, software, administration and IT customer support as defined in the responsibilities.
• IT related associate degree, or 2 years of equivalent recent experience.
• Candidate must be a U.S. Citizen or GC Holder / Perm Resident.*

• Customer Service and Personal Service – The ability to effectively anticipate and meet internal customer needs and the ability to adjust approach based on the situation.
• Communication Skills – The ability to give full attention to what others are saying and communicating information so that others will understand.
• Teamwork – Working as part of a coordinated effort with others to achieve a common goal.
• Problem Solving/Troubleshooting – Identifying problems and analyzing or reviewing related information to develop and evaluate options and implement solutions.
• Dependability – Being reliable, responsible, and committed to fulfilling obligations in an organized and timely manner.
• Attention to Detail – Thorough in accomplishing tasks, no matter how small they may be, and taking care to make sure that expectations are met.
• Judgment/Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Infrastructure Hardware/Software Knowledge – Knowledge of computers, electronic equipment, and computer hardware and software.

• Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications.
• Experience troubleshooting networking equipment, Conference rooms audio/visual, and access control systems/cameras/badges.
• Experience with workstation imaging software and an MDM solution such as Microsoft Intune.
• Experience in a heavy industrial setting.
• SAS Platform experience.
• Microsoft Power Shell Experience.
• Cloud Management Experience.
• Microsoft ADO Experience.
• Experience working in a Scrum project management framework.

Safety is the most important part of all jobs within COMPANY; therefore, candidates must be…