Professional Development Coordinator

Professional Development Coordinator

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!

The Professional Development Coordinator is responsible for strengthening workforce development and ensuring quality service delivery by overseeing employee training, mentorship, and quality assurance initiatives. This role ensures staff are equipped to deliver high-quality services through the coordination of apprenticeship programming, certification-based training, ongoing coaching, and monitoring of service quality standards. The Professional Development Coordinator partners with leadership to support employee growth, improve outcomes, and ensure compliance with organizational and regulatory expectations.

The essential duties and responsibilities include the following. Other duties may be assigned.

• Lead apprenticeship and staff development efforts by overseeing the successful implementation of the apprenticeship program through mentorship, structured follow-up, and employee engagement. Strengthen staff competency by meeting with employees to provide coaching, mentoring, and professional development support. This may require working hours outside of the Monday-Friday schedule, such as weekends or evenings, to meet with employees on their scheduled shift to provide those supports and trainings.
  
  Ensuring compliance with training requirements by obtaining and maintaining MANDT certification, conducting MANDT trainings, obtaining TOOLs certification, and facilitating TOOLs trainings.
• Support documentation, training, and service delivery systems by entering and maintaining Value Base Per Payment (VBP) and REDCap data in alignment with organizational and regulatory requirements. Improving service delivery outcomes by serving as the Tiered Supports lead and guiding staff through intervention strategies and de-escalation processes. Developing leadership capacity by serving as the supervisor trainer and supporting supervisor onboarding and development, such as training on scheduling, filing, documentation, staff meetings, Tiered Supports supervisor training, and on-call training.
  
  Enhancing efficiency and service delivery by coordinating technology setup for remote supports and supporting staff in effective usage. Supporting positive behavioral outcomes by assisting with problem-solving for undesirable behaviors in collaboration with Tiered Supports.
• Promote service quality and compliance by conducting quality assurance reviews, identifying gaps, and providing corrective coaching and training. Monitoring adherence to policies, documentation standards, and program expectations to ensure consistent, high-quality services are delivered. Reporting to the Director of Community Living on any concerns. Collaborating with leadership to identify trends, training needs, and quality improvement opportunities across programs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to complete the essential duties and responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee Training and Development
• Accountability
• Attention to detail
• Organizational
• Problem-solving
• Professional development
• Quality assurance and compliance awareness
• Leadership and mentorship
• Technology proficiency
• Positivity with a collaborative attitude
• Professional and courteous communication
• Time management expectations and deadline

• Able to follow directions
• Capable of obtaining and maintaining required training and certifications
• Able to document electronically in proprietary systems
• Computer and electronic communication literate
• Learning-focused
• Responsible and reliable
• Person-centered
• Policy-supportive
• Respectful and professional in communications
• Team builder

• Associate's degree and 2 years of experience in training, staff development, and/or quality assurance. Or experience in place of education.

FT (40 hrs/week) Mon-Fri: 8-5pm

CHS offers best-in-industry benefits.  to view our Benefits guide for more details

Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for…