Administrative Assistant ll

Overview

Pioneer Human Services is seeking an Administrative Assistant II with a passion for human services. This is an opportunity to contribute to an organization focused on rehabilitation, reintegration, and social change.

We are a nationally recognized non-profit with 35+ locations across Washington state, serving clients with professionalism and empathy.

Our employees are our most valuable asset. We offer a comprehensive Total Rewards package designed to support health, security, and work-life balance.

New hires for this position typically start between $21.79 and $27.24 hourly, depending on location, experience, qualifications, skills, competencies, internal equity, and market conditions. The full pay range is provided to support pay transparency; individual compensation will vary within the range based on these factors.

Eligible after 30 days of full-time employment (minimum 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor’s, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

Join Pioneer and be part of a team that values and invests in you.

The Administrative Assistant II is responsible for planning, coordinating and implementing quality and cost-effective support services for the program. The role includes client data tracking and client management information systems.

Documentation

• Prepares and types forms, documents, and schedules as directed.
• Tracks and monitors the reporting of special incidents, census, and other reports.
• Inputs and tracks demographic information, roster, census, and other data relevant to licensing and contractual compliance.

Statistical Analysis and Quality Assurance

• Analyzes data from multiple sources as directed.
• Prepares and assists in data reporting as directed.
• Assists Director in gathering and analyzing data related to Quality Assurance activities to maintain quality of care in line with Washington State standards.
• Compiles statistical data and other resident information within the program.
• Audits personnel files.
• Performs routine audits of electronic health record profiles to confirm data accuracy and support proper billing and reimbursement processes.

Communication and Collaboration

• Provides in-service training to program staff as directed and creates training manuals as needed.
• Attends and participates in scheduled departmental staff meetings.
• Promotes and models teamwork and collaboration with coworkers.

Operational Support

• Makes appointments and other business arrangements as directed.
• Orders facility supplies and equipment.
• Performs all new employee onboarding.
• Monitors mail system.

Admissions (If applicable to program)

• Reviews and tracks all incoming applications for completeness and determines appropriateness for admission.
• Consults with relevant departments and agencies to make appropriate admissions.
• Maintains and monitors contact with referring agencies and related Behavioral Health Organizations and Managed Care Organizations.
• Oversees the scheduling of bed dates.
• Reviews census projections daily in accordance with admission and discharge planning.
• Supports tracking systems for program data needs.

Performs other duties as required

Required

• GED or High School Diploma
• Minimum 2 years’ experience working in a business office or similar position
• Excellent oral and written communication skills
• Ability to multitask
• Strong computer skills including Excel, Microsoft Windows and Microsoft applications
• Strong analytical skills
• Excellent customer service skills

Preferred/Desirable

• AA degree
• Experience with residential treatment or working with individuals with chemical dependency and/or mental health disorders
• Training in computer science; knowledge or experience with accounting/bookkeeping procedures and client records desirable

Pioneer Human Services is an equal opportunity employer of minorities, women, individuals with disabilities, protected veterans, and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

Pioneer Human Services is a Drug-Free Company. This position is safety sensitive under RCW 49.44.240(3) and is subject to pre-employment drug testing and random drug testing during employment, including testing for marijuana.