Help Desk Technician

Pay or shift range: $20 USD to $40 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Janicki Industries, we turn complex ideas into real-world solutions through advanced engineering and manufacturing. Our teams design and build innovative structures, tooling, and systems that support industries including aerospace, space, defense, marine, and architecture.

Across every role, from engineers and technicians to operations and support teams, our people help solve challenging problems, push the limits of design and manufacturing, and create solutions that make a lasting impact.

Janicki’s Washington IT Help Desk supports employees across Janicki’s Washington facilities by providing front-line technical support for computers, phones, printers, applications, audio-visual equipment, user workstations, and other workplace technology. The team helps keep office, engineering, and manufacturing operations running by responding to support requests, troubleshooting hardware and software issues, coordinating with other IT teams, supporting workstation setup and moves, and maintaining accurate support documentation.

This role may provide assistance at multiple Washington locations and help ensure employees receive timely, professional, and effective technology support.

• Responds to telephone, email, online, and in-person requests for technical support
• Identifies, researches, and resolves technical problems of moderate complexity
• Installs, troubleshoots, and repairs computer systems and computer equipment
• Documents, tracks, and monitors work using applicable systems and tools
• Coordinates with other teams or departments to resolve user problems
• Helps move computer equipment and set up new computer stations
• Travels to various Janicki locations to provide on-site assistance as needed
• May train, coach, and assist less experienced team members
• Assists others with server and networking hardware installs

The Help Desk Technician has three levels of competency to be determined by performance, certifications, and supervisor discretion:

• Basic understanding of computer networking and security
• No experience with Janicki systems
• Follows technical documentation and can make simple edits
• Operates software install and remote deployment tools
• Eager to expand technical capabilities
• Eager to learn and apply our preferred processes and solutions

• Intermediate understanding of computer networking and security
• Some experience with Janicki systems
• Able to create and update technical documentation
• Modifies existing software solutions to meet new needs
• Helps train newer teammates while continuing to learn
• Identifies potential follow-up tasks while resolving issues and helps resolve them

• Intermediate understanding of computer networking and security
• Familiar with most Janicki systems and their owners
• Creates documentation with a company-wide audience
• Trusted to help manage existing software tools as needed
• Able to take the lead while training newer teammates
• Proactively identifies opportunities for improvement in the computing environment; may lead projects to resolve

Due to ITAR and EAR regulations, applicants must be a U.S. Citizen or Legal Permanent Resident as defined by 8 U.S.C. 1324b(a)(3).

• High school diploma or GED required
• Ability to read, interpret, and follow blueprints, isometric drawings, work orders, written procedures, and other technical documentation
• Ability to read and interpret drawings, follow process instructions, and monitor machine controllers
• Consistent attention to detail and commitment to high-quality work
• Effective verbal and written communication skills in English

• Associate degree in Information Technology, Computer Science, or a related field preferred
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• A+ certification, Network+ certification, Microsoft certification, or equivalent technical training preferred
• Experience supporting…