Senior Operations Manager

Overview

Hours: Full time, 40 hour, non-exempt position

Pay range: $32 - $35/ hour DOE

Benefits: Health insurance or pay-in-lieu of benefits; retirement, PTO, cell phone

Mission: The mission of Helping Hands Food Bank is to nourish our community with kindness and respect without judgement.

Vision: The vision of Helping Hands Food Bank is to address the inequity of the food bank experience and ensure every citizen has access to high-quality food and resources to help them thrive.

To perform job successfully, the individual should demonstrate the following competencies:

• Change Agility: Able to embrace needed change; able to provide and implement feedback; effective in the face of ambiguity.
• Integrity: Must be honest and take responsibility for actions.
• Positive Impact: Have a passion for Helping Hands’ mission and vision; displays a positive attitude.
• Learning Agility: Seeks to improve knowledge, skills, and abilities in related service areas.
• Creativity: Resourceful in finding ways to improve and advocate for change when necessary; fosters creativity in others.
• Active Listening: Ability to effectively work independently and in partnership with team members; ability to communicate effectively with volunteers and community members.
• Informal Communication: Articulate ideas clearly and organize ideas effectively.
• Organizational Knowledge: Demonstrates an in-depth understanding of what the Helping Hands does.
• Initiative: Proactive; works effectively without being prompted.
• Team Player: Effectively partner with people across the organization, including but not limited to staff, volunteers, donors, participants, board members and community members.
• Sensitivity: Communicates empathy and respect of individuals.

• Oversee the day-to-day implementation of departmental policies, goals, objectives, and procedures
• Supervise and provide support to the Distribution Manager and the Food Procurement and Inventory Manager
• Plan, administer, and control budgets for contracted vendors, equipment, and supplies; work in conjunction with other department managers and leadership team to create annual department budget
• Prepare or direct preparation of correspondence and reports, as well as operations, maintenance, and safety manuals
• Manage the use of agency equipment, vehicles, and facilities, including establishing maintenance schedules, facilitating and creating deferred maintenance plans and capital needs assessments, and facilitating required inspections
• Participate in emergency response planning and the safety committee
• Facilitate training for staff on operations processes and procedures, safety protocols, and use of agency equipment and vehicles
• Manage the supply of large, non-food item donations, including inventory, disbursement, and disposal of items
• Provide support during food distributions as needed
• Provide excellent service to participants, donors, and community partners
• Coordinate with Solutions team to refer participants as needed
• Implement and oversee environmental management and sustainability programs such as electric/hybrid vehicle programs, waste management, and recommend other sustainability projects or programs
• Crosstrain with other managers in Operations department to ensure all facets of distribution can run effectively and efficiently when staff or volunteers are out of office
• Other duties as assigned

• Offer vision, creativity, and enthusiasm to employees and community members to generate positive thinking
• Supervise and support event and community volunteers
• Maintain meaningful involvement with board members, advocates, participants and community partners
• Collaborate with Helping Hands leadership to develop a sustainable organization
• Participate in creating and maintaining a workplace that values diversity and is free of discrimination based on race, sex, gender identity, sexual orientation, ability and other aspects of identity
• Maintain and improve on a collaborative and cohesive team of professionals committed to the mission delivery
• Continue to foster and improve an organizational culture that builds on our core values of community support and partnership

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. While performing these job duties, the employee is regularly required to listen to others and provide verbal feedback. The employee is required to frequently sit for extended periods of time, stand, walk, climb, or balance.

Minimum Qualifications:

• A combination of experience and/or education equivalent to 5 years of warehouse, project management, program management, facility…