Seasonal Merchandising Service Associate - Weekends

Pay Range: $16.00 - $17.30 per hour

• Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs.
• Builds relationships with vendors by providing direction and ensuring merchandise resets are completed according to Lowe’s specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers when the opportunity arises, understanding their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes.
• Identifies damaged products, removes them from the shelves, delivers them to the Return to Manufacturer (RTM) area, and signs off on the products as defective.
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Identifies damaged or missing signage, displays, and collateral and orders replacements per merchandising standards and planogram details.
• Confirms that product pricing information is visible and clear, resolving or replacing any missing pricing labels.
• Updates/validates way finding and product location signage and digital maintenance of this information throughout the store.
• Ensures cross merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately to drive add‑on sales.
• Works with store leadership to stage clearance and damaged merchandise for quick sale.
• Sorts products in bins, drawers, and boxes to ensure they are in the proper location.
• Merchandises to plantogram, price, color block and places plants as they arrive.
• Fills plant racks onto plant tables per plantogram to grand opening ready standards.
• Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks.
• Ensures all reset displays are safe and in working order and repaired or replaced as needed.
• Repairs and seals damaged packaging and boxes, including peg-hook items.
• Removes all trash, moves cardboard boxes to the bailer, and disposes plastic wrap and other debris in the compactor.
• Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain store cleanliness and organization.
• Maintains a safe and secure work environment, including daily safety reviews, hazard identification, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operates store equipment as needed depending on specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler).
• In addition to the above responsibilities, is held accountable for other duties as assigned.
• Maintains point-of-sale signage including bin and beam label stock, ensuring all locators are placed and price changes…