Service Team Member

Store Location

PROV-SEEKONK, MA

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POG) processes
• Responsible to complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery to ensure a well‑merchandised and in‑stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others respectfully, maintain a positive image, and serve as a role model for other Team Members
• Cross‑trained in Custom Framing selling and production

• Retail and/or customer service experience preferred

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

• Public retail store setting; some areas may be climate controlled, others not; some outdoor work may be required for retrieving carts or unloading trucks
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Base pay range: $15.00 - $17.70 per hour

Health insurance (medical, dental, vision), paid time off, tuition assistance, generous employee discounts, and additional benefits available for both full‑time and part‑time Team Members.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.

If you need help performing these essential functions, please contact your supervisor so we may engage in the interactive process to determine a reasonable accommodation. For further assistance, contact Customer Care at

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.