Library Supervisor

Position Type
:
Clerical/Administrative/ Library Supervisor

Responsible for specialized library operations including program planning and implementation, interlibrary loan management, cataloging, collection management, social media and web page coordination, preparing statistical reports and overseeing inventory supplies. Provides excellent customer service while relaying information about library services, policies, and operations. Serves as first line supervisor in response to customer concerns and complaints. Acts as the supervisor-in-charge of the library on designated evenings and weekends.

Contributes to the development of policies, services and technology.

This is a 40 hour per week position.

• Perform supervisory duties including acting as supervisor-in-charge of the library on designated evenings and weekends, and assisting in the training of new non-supervisory personnel and collaborating with the Circulation Manager in the evaluation process of non-supervisory staff members.
• Responsible for completion of daily supervisory operations such as opening and closing the library, processing daily reserve and overdue reports, reconciling money drawers, preparing daily revenue reports, revising daily desk schedule, issuing electronic library cards and billing customer accounts.
• Assist with preserving customers' privacy and personal sensitive data and information.
• Provide quality customer service; answer questions regarding library collection and services; assist with electronic resources; provide reader's advisory and reference research assistance; provide instruction on the use of library equipment and technology; enforce library policies and procedures.
• Perform general circulation duties and collect payment for library services and fees using the point-of-sale (POS) system.
• Assist with managing the library's room reservation system; handling online, email and in‑person inquiries; creating and editing reservations; explaining and enforcing room policies; lending audio/visual equipment; taking payment; setting up audio/visual equipment for meetings.
• Provide feedback to library management regarding policies and procedures to ensure efficient operations; analyze and generate solutions to problems; prepare incident reports documenting accidents and problem situations with customers; submit work orders for building and grounds maintenance; may serve as point of contact with fire and police during incidents or emergencies.
• Prepare weekly cash deposits submitted to Finance; ensure proper line‑item accounts are credited; report statistics to the appropriate departments and institutions; organize files following city records management guidelines.
• Manage the library's electronic correspondence received through multiple channels including email accounts, text and chat services, and social media platforms; assist with updating and maintaining the library's website and social media platforms.
• Using the Integrated Library System (ILS), perform original and copy cataloging of all formats of library materials; interpret and apply Library of Congress subject headings, the Dewey Decimal System, AACR2, RDA, and OCLC manuals in cataloging and classifying library materials.
• Maintain authority control database integrity; troubleshoot bibliographic record problems and ILS software problems related to cataloging and acquisitions; work with the Assistant Library Director, automation vendors and city IT staff to resolve issues.
• Collaborate with librarians in the development or revision of cataloging policies and procedures; maintain authority records integrity and perform maintenance of bibliographic and authority records.

• Required to work varied shifts, including weekends and evenings.
• Perform other such duties as may be assigned.
• Observe all safety rules and procedures.

• Knowledge of standard mathematical and grammatical practices, print and electronic resources, the Internet, Microsoft Office products, standard library principles and technology.
• Knowledge of cataloging/classification procedures; standard library procedures and functions; computer…