PT Library Clerk

Part-Time Library Clerk

Location:

City of Seguin

Position Type:
Clerical/Administrative/ Library Clerk/Part-Time

Under general supervision, serves as the initial point of contact for patrons and visitors to the public library; provides excellent customer service while relaying information about library services, policies, and operations. Recurring responsibilities include assisting customers with library resources, providing reader's advisory, performing reference research, navigating and demonstrating the use of library equipment, processing payments for services and fees, data entry, and other assignments as necessary or required.

• Using the Library's Integrated Library System (ILS), perform circulation duties which include, but are not limited to, charging/discharging library materials, creating new and revising existing customer accounts and processing circulation reports; collect payment for library services and fees using the Point of Sale (POS).
• Answer questions in person and by phone regarding library services, policies and procedures, library programs and events, interlibrary loan service, and account information.
• Provide customer service assistance with reference research, reader's advisory, the use of the Online Public Access Catalog (OPAC), physical collection, Internet, electronic resources and apps, online databases, and library equipment.
• Assist with managing the library's room reservation system, creating and editing reservations, explaining and enforcing room policies, lending audio/visual equipment, setting up audio/visual equipment for meetings, and taking payments as needed.
• Using specialized software, assist with managing public mobile devices by clearing sensitive customer data and information.
• Assist with tasks related to receiving and processing new materials, as well as the maintenance and repair of library materials; may assist with cataloging materials.
• Prepare supplemental incident reports to document accidents and problem situations with customers.
• Perform ongoing operational tasks including receiving and processing magazines and newspapers, checking shelves for missing/misplaced items, reviewing completed library card and meeting room applications for accuracy, filing applications, printing brochures and forms used at the desks, and assisting with shelving library materials.
• May assist with library marketing and programming efforts by creating promotional materials for events, preparing materials for library programs and events, maintaining monthly themed book display, and generating operational announcements for public display.
• Submit interlibrary loan and material purchase requests to appropriate supervisor or selector; assist with other administrative tasks.

Required to work varied shifts which include weekends and evenings. Performs such other duties as may be assigned. Observes all safety rules and procedures.

Knowledge of: standard mathematical and grammatical practices; print and electronic resources, the Internet, Microsoft Word and Excel.

Ability to: work with members of the public in a pleasant and courteous manner; respond professionally during stressful situations; communicate effectively both orally and in writing; operate standard office equipment including computer, copier, fax machine and document scanner; utilize specialized library technology; read, sort and shelve library materials accurately and neatly; maintain confidentiality of customer accounts; establish and maintain effective working relationship with co-workers and the public.

Physical Ability to: bend, squat, lift and maneuver up to 35 pounds; push/pull moderate to heavy book trucks and book bins; and move freely around the library in order to locate books and/or read shelves.

High school diploma, or its equivalent. Customer service experience preferred.

No required certifications or licenses.

Starting Salary: $17.85/hour

The City of Seguin is an Equal Opportunity Employer (AA/EOE).

For the purpose of compliance with the Americans With Disabilities Act (ADA). This job description does not take into account potential reasonable accommodations.