Office Manager​/Financial Coordinator

Office Manager/Financial Coordinator

We are seeking a strong, organized, and people-focused Office Manager / Financial Coordinator to support the overall operations and financial performance of our orthodontic practice.

This is a unique opportunity to lead both practice operations and financial coordination, ensuring a seamless experience for patients while driving efficiency, accountability, and team performance.

The ideal candidate brings both:

• A confident leadership presence with the ability to guide a team and manage operations
• A detail-oriented approach to financial coordination, supporting patients with clarity and compassion

Key responsibilities include:

• Practice Operations & Leadership
• Oversee daily operations to ensure a smooth, efficient, and positive patient experience
• Support scheduling optimization, patient flow, and overall office performance
• Lead, coach, and support team members in alignment with practice expectations
• Partner with the doctor and EPIC4 leadership on performance, staffing, and growth initiatives
• Financial Coordination & Revenue Cycle
• Verify insurance eligibility and benefits for scheduled patients
• Present treatment plans, explain financial options, and review patient responsibilities
• Manage billing, insurance claims, and collections processes
• Follow up on outstanding claims and ensure timely resolution
• Maintain accurate financial records and account reconciliation
• Team & Patient Experience
• Foster a positive, professional, and team-oriented culture
• Address patient questions and concerns with empathy and clarity
• Ensure patients feel confident and informed about their care and financial options
• Compliance & Administration
• Ensure adherence to HIPAA, OSHA, and practice policies
• Support reporting, documentation, and operational processes
• Act as a liaison between the practice and EPIC4 support teams

Qualifications we're looking for include:

• Experience in dental, orthodontic, or healthcare office management and/or financial coordination
• Strong understanding of insurance, billing, and patient account management
• Proven ability to lead, coach, and support a team
• Highly organized with strong attention to detail
• Excellent communication skills and a patient-first mindset
• Ability to balance big-picture thinking with day-to-day execution

Why join us:

• Supportive, team-oriented environment
• Opportunity to grow within a multi-location organization
• Meaningful work helping patients navigate their care with confidence
• Competitive compensation and benefits