Office Manager​/Financial Coordinator

Job Description

About the Role

We are seeking a strong, organized, and people-focused Office Manager / Financial Coordinator to support the overall operations and financial performance of our orthodontic practice.

This is a unique opportunity to lead both practice operations and financial coordination, ensuring a seamless experience for patients while driving efficiency, accountability, and team performance.

The ideal candidate brings both:

• A confident leadership presence with the ability to guide a team and manage operations
• A detail-oriented approach to financial coordination, supporting patients with clarity and compassion

Key Responsibilities

Practice Operations & Leadership

• Oversee daily operations to ensure a smooth, efficient, and positive patient experience
• Support scheduling optimization, patient flow, and overall office performance
• Lead, coach, and support team members in alignment with practice expectations
• Partner with the doctor and EPIC4 leadership on performance, staffing, and growth initiatives
• Verify insurance eligibility and benefits for scheduled patients
• Present treatment plans, explain financial options, and review patient responsibilities
• Manage billing, insurance claims, and collections processes
• Follow up on outstanding claims and ensure timely resolution
• Maintain accurate financial records and account reconciliation
• Foster a positive, professional, and team-oriented culture
• Address patient questions and concerns with empathy and clarity
• Ensure patients feel confident and informed about their care and financial options

Compliance & Administration

• Ensure adherence to HIPAA, OSHA, and practice policies
• Support reporting, documentation, and operational processes
• Act as a liaison between the practice and EPIC4 support teams

What We’re Looking For

• Experience in dental, orthodontic, or healthcare office management and/or financial coordination
• Strong understanding of insurance, billing, and patient account management
• Proven ability to lead, coach, and support a team
• Highly organized with strong attention to detail
• Excellent communication skills and a patient‑first mindset
• Ability to balance big‑picture thinking with day‑to‑day execution

Why Join Us

• Supportive, team‑oriented environment
• Opportunity to grow within a multi‑location organization
• Meaningful work helping patients navigate their care with confidence