Relationship Banker

Position

Relationship Banker I

• Approach serving every customer as if they are a family member.
• Have an intuitive grasp of the overall picture and discern top priorities.
• Forge positive and trusting relationships with everyone.
• Be highly responsible and dependable, always follow through on promises.
• Effortlessly handle challenging situations.
• Be relentless about constant improvement, with a learning mindset.
• Enjoy providing personalized service that creates customer loyalty.
• Maintain a positive attitude.
• Commit to meeting deadlines and attend to details.

• Maintain basic knowledge of all First United Bank products, services, procedures, policies and regulatory issues, including but not limited to the Bank Secrecy Act;
  Privacy;
  Fair Lending;
  Regulation E; deposit, transaction and loan accounts.
• Follow proper procedures accurately and efficiently for all customer‑servicing activities.
• Retain existing customers and develop new customer relationships.
• Serve as customers’ single point of contact on all First United Bank products and services.
• Consistently meet and often exceed performance goals; actively participate in all sales campaigns; promote new products and services; educate customers and peers within the bank.
• Participate in all meetings, bank functions, and customer appreciation/community events as requested or assigned by supervisor.
• Consistently meet customer‑service expectations by offering excellent service, greeting customers, smiling, using their name and building rapport to generate loyalty.
• Identify and match customer product needs by interviewing customers, discussing their financial needs, and making referrals to other staff members and departments to ensure needs are met.
• Open new accounts, certificates of deposit and all other ancillary products; answer customer questions, provide account‑opening information, and ensure proper paperwork is completed and entered in the system.
• Assist customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.
• Process a variety of transactions quickly and accurately according to established First United Bank policies and procedures; including but not limited to accepting checks for cash and deposit; money orders, savings bonds, traveler’s checks, cashier’s checks, and payments for loans and other services.
• Maintain appropriate drawer limits, perform cash verifications and vault duties.
• Verify all transactions, place holds as appropriate, and close the cash drawer after each shift to ensure compliance with bank policies. Seek assistance as needed to resolve discrepancies.
• Proactively resolve customer complaints, problems, or other issues.
• Review and resolve account issues listed on insufficient and exception reports daily; assist customers with account charge‑off repayment plans.
• Perform security functions by opening and closing the bank and vault, and ensuring overall safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.

• High School Diploma strongly preferred; some college strongly preferred.
• One year of retail experience preferred.
• Cash handling experience preferred.
• Superior customer service skills required.
• Basic mathematics to solve problems.
• Extremely accurate daily work.
• Effective reading, writing, and verbal communication with customers and coworkers.
• Ability to manage time effectively and work independently, with little supervision.
• Ability to use good judgment and exercise decision‑making skills.
• Critical thinking skills to identify solutions, conclusions, or approaches to problems.
• Ability to multi‑task.
• Maintain a professional attitude and appearance.
• Behave ethically both at work and outside the workplace.
• Active listening: actively look for ways to assist customers, give full attention, ask questions as appropriate.

• An award‑winning culture focused on faith, financial well‑being, personal development, and wellness.
• An opportunity to make a difference in the lives of others by embracing communities.
• Opportunities for personal and professional growth.
• Exceptional benefits including 401(k) matching contributions.
• The You First Wellness Program with wellness incentives and fitness membership reimbursement options.
• Educational assistance and reimbursements.

The above essential duties do not encompass an all‑inclusive list of work requirements. Individuals will perform other job‑related duties as assigned.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.