Product Specialist - Northeast

Overview

Why Alamo Industrial? Alamo Industrial® has been supplying mowers to the governmental, agricultural, and commercial turf markets for over 50 years. We are one of the world's largest manufacturers of tractor-mounted mowers, brush-cutters, and other similar equipment made for right-of-way clearing, roadside vegetation management, and grounds maintenance. Alamo Industrial has a wide array of products including rotary, flail, and sickle bar mowers.

Our best-in-class boom mowers are offered with many types of cutting heads to accommodate the challenges our customers face.

Alamo Industrial offers competitive pay and a wide range of employee benefits including:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Savings Program with a Company Match
• Profit-Sharing
• Paid Vacation, Sick Leave, and Holidays
• Company Paid Short and Long-Term Disability Programs
• Wellness Programs
• Employee Assistance Programs
• Training and Development Programs
• Employee Tuition Reimbursement and Dependent Scholarship Programs
• And much more!

Interested applicants are encouraged to apply via our online job board and the link to our Careers site is noted below.

Provides excellent customer support through technical expertise to increase customer and dealer satisfaction with (AGTX/ Governmental Mowing/ Mantis) products and is the primary contact with our local dealers. Provides equipment repair consultation services to respond to customer needs in a positive, pro-active, and timely manner. Responds to technical product directives for matters requiring troubleshooting, testing, updates, documentation, and completion of field repairs.

Assists sales team through product demonstrations for dealers and customers in the field. Performs technical training to increase dealer diagnostic competency and decrease warranty claims on (Alamo Group TX/ Governmental Mowing/ Mantis) products. Could perform, if necessary, tasks requiring welding, machining, fabrication, and completion of assemblies.

This is a remote position with frequent travel and will need to be based in the Northeast areas of either Maryland, Delaware or Virginia.

• Represents company professionally by traveling to field locations to investigate, troubleshoot and resolve customer equipment issues.
• Functions as primary connection between Alamo Group, the dealer, and the customer.
• Works effectively across multiple companies and Alamo Group departments.
• Coordinates customer/dealer visits, machine evaluations, parts deliveries, and service work with little to no supervision.
• Provides onsite sales support for product demonstrations and technical questions.
• Creates detailed reports and provides management with a summary of service-related information.
• Works with customer service to address warranty issues and to increase customer product satisfaction.
• Consults on troubleshooting and repairing hydraulic, electrical, and mechanical systems through engineering drawings, schematics, and CAD software.
• Operates equipment after completion to perform durability and required testing.
• Performs technical training to dealers and customers.
• Creates and updates equipment service manuals and service bulletins.

• Strong knowledge of farm equipment, construction equipment or have high mechanical aptitude.
• Strong personal integrity to perform remote service work to the highest standards driving customer satisfaction.
• Excellent communication skills required, both verbal and written.
• Good human relations skills are necessary.
• Ability to travel domestically by commercial air carrier and automobile on short notice, including overnight stays; travel approximately 60%.
• Must be able to work independently, prioritize work schedule, multi-task, and work under pressure to meet goals/objectives.
• Good leadership skills required, ability to problem solve, persuade, and motivate is essential.
• Ability to read and use precision measuring devices and equipment, including micrometers, multi-meters, and calipers.
• Strong troubleshooting and knowledge of electrical and hydraulic systems in mobile equipment.
• Must have good math skills, technical communication skills…