Telecommunications Specialists

• Position Type:
  Public Safety/ Telecommunication Specialists
• Date Posted:
  9/2/2026
• Location:
  
  City of Seguin

Non-Certified: $25.84 per hour (TP 1/1)

TCOLE Certified: $27.28 per hour (TP2/1)

Performs complex, mission-critical public safety emergency communications work in a fast-paced environment for the Police Department's Emergency Communications Division. Responsible for receiving, triaging, and processing emergency (9-1-1) and non-emergency calls for service across law enforcement, fire/EMS, animal control, and municipal public works/utilities. Utilizes Next Generation 9-1-1 (NG911) technologies, Geographic Information Systems (GIS), Computer-Aided Dispatch (CAD), Emergency Medical Dispatch (EMD) protocols, and state/national law enforcement databases.

Operates with a high degree of emotional intelligence, sound independent judgment, and decisive action during high-stress situations to ensure first responder safety and public protection.

• Answers and processes incoming 9-1-1 emergency calls, Text-to-911 communications, non-emergency requests, and automated emergency signals. Evaluates threat level, applies appropriate priority codes, and gathers life-safety information using active listening and structured interviewing techniques.
• Operates multi-frequency two-way radio systems and CAD consoles to dispatch appropriate police, fire, EMS, and municipal response units. Coordinates multi-agency, multi-jurisdictional, and mutual-aid responses during major incidents or disasters.
• Provides standardized Emergency Medical Dispatch (EMD) instructions (e.g., CPR, hemorrhage control, childbirth) prior to unit arrival. Employs crisis de-escalation methods for callers experiencing acute mental health crises, distress, or trauma.
• Continuously monitors field responder status, unit locations via automated vehicle location (AVL/GIS), and radio traffic. Relays real-time situational updates, scene hazard warnings, and intelligence to field units.
• Operates state and national criminal justice databases (TLETS/TCIC/NCIC) to run queries on wanted persons, driver records, vehicle registrations, and stolen property. Enters, updates, clears, and verifies warrants and missing person records in strict accordance with CJIS standards.
• Utilizes modern technology suites, including GIS mapping, dynamic location-tracking software (e.g., RapidSOS), digital messaging, and computer-integrated telephony systems.
• Accurately logs, modifies, and tracks all incidents, calls for service, and officer-initiated activities within the CAD system in real time. Maintains precise operational records, logs, and administrative reports.
• Receives and dispatches emergency call-outs for City public works, water/wastewater, and electric utilities after normal operating hours or during civil emergencies.

• Assists with the field training and evaluation of probationary telecommunicators when designated.
• Performs designated Shift Lead duties in the absence of primary supervision, including coordinating floor workflow, addressing operational inquiries, and handling customer service escalations.
• Monitors designated facility security access points as secondary operational duties.
• Attends ongoing mandatory training, continuing education, and wellness/stress management programs.
• Performs other public safety communications duties as assigned.

Knowledge of:
Operations and principles of NG911 systems, CAD software, GIS/digital mapping, and multi-channel radio consoles; FCC regulations governing public safety radio transmissions; municipal geography, key landmarks, boundaries, and street networks; TLETS/TCIC/NCIC and…