IT Application Administrator

Overview

IT Application Administrator. This position may be based out of our Gonzales Office or Western Operations Center, with final placement determined by candidate preference and organizational needs.

Office

Location:

Gonzales Office or Western Operations Center.

• Base Pay: $83,000.00 per year
• Employee Type:
  Full Time
• Additional bonuses tied to organizational benchmarks (pay determined by skills, qualifications and experience)

• Deliver best-in-class customer service to ensure that our people and solutions can move swiftly to deliver the unexpected
• Administer, configure, and maintain GVEC’s business and service applications: including user provisioning, permissions, and workflow configuration
• Administer core ERP, financial, and ISP/utility billing systems, ensuring data integrity, uptime, and accurate integration with downstream systems
• Design and implement disaster recovery procedures to recover applications within approved time frames
• Support and maintain application servers and databases, both physical and virtual, in coordination with the infrastructure team
• Write and maintain scripts for automation using Power Shell and SQL
• Assist with the development of standards, policies and procedures to ensure application and data integrity
• Manage application upgrades, patches, and vendor-driven releases, including testing and change coordination
• Perform off-hours scheduled maintenance and participate in on-call rotation
• Provide 24x7 support for mission-critical applications
• Share technical expertise through cross-training
• Participate in Helpdesk level 2 support
• Provide support for other projects and duties as assigned
• Troubleshoot and resolve a wide range of application issues
• Create technical documentation and disaster recovery procedures for assigned applications

• Experience administering SaaS and cloud-based business applications
• Working knowledge of Active Directory and user/group provisioning within business applications
• Experience administering ERP, financial, or utility billing/CIS platforms
• Working knowledge of relational databases and basic SQL for reporting, troubleshooting, and data validation
• Experience managing application upgrades, patches, and vendor release cycles
• Experience managing vendor relationships, including support tickets, SLAs, and license renewals
• Familiarity with ITSM/ticketing platforms and change management processes
• Excellent verbal and written communication skills with the ability to convey information clearly and confidently
• Excellent problem-solving skills; able to effectively troubleshoot issues independently
• Demonstrated ability to effectively evaluate and manage conflicting priorities
• Self-motivated with strong work ethic; capable of working independently with integrity
• Team player with the ability to receive and offer constructive feedback

• Experience in maintaining Office 365 and Power BI environments
• 2+ years of experience administering business, financial, or utility billing applications
• Experience with ITIL-aligned service management practices (incident, change, and problem management)
• Experience in the electric utility, cooperative, or ISP industry
• Bachelor’s degree in computer science or relevant field

GVEC provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We support our team with an excellent total rewards package and advancement opportunities.